Thanks Ankita for the solution. I've just found out that I'm missing following active links.
1. SRS:SRC:EN_SetEntitlement_CallGuide 2. SRSSRC:DVFAction_ClearEventAndParamData 3. SRSSRC:DVFAction_SendToDVF_BrowseServices 4. SRSSRC:DVFAction_SendToDVF_BrowseCategories 5. SRSSRC:DVFAction_SendToDVF_ListServicesAndListQuickPicks 6. SRSSRC:DVFAction_SetUserMode 7. SRSSRC:DVFAction_SendToDVF_DisplayBusyView These are not even present in the list of active links configured for SRS:ServiceRequestConsole Form Any suggestions? Regards, Mohtashim _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankita Ahuja Sent: 16 September 2009 11:35 To: arslist@ARSLIST.ORG Subject: Re: ARERR [9217] fail to load data visualisation field for SRM 2.2.0 Patch 003 using ARS 7.5 Hi Mohtashim, There's a fix provided for the Error 9217 in SRM. Please find the solution below: Verify the following: "SRS:SRC:DVFAction_SendToDVF_ProvideInformation" Activelink exists. "SRS:SRC:DVFProcessAction" Activelink Guide exists and should have 9 Active links in the following order: 1. SRS:SRC:EN_SetEntitlement_CallGuide 2. SRSSRC:DVFAction_ClearEventAndParamData 3. SRSSRC:DVFAction_SendToDVF_BrowseServices 4. SRSSRC:DVFAction_SendToDVF_BrowseCategories 5. SRSSRC:DVFAction_SendToDVF_ListServicesAndListQuickPicks 6. SRSSRC:DVFAction_SendToDVF_ProvideInformation 7. SRSSRC:DVFAction_SetUserMode 8. SRSSRC:DVFAction_SendToDVF_AllActions 9. SRSSRC:DVFAction_SendToDVF_DisplayBusyView Thanks Ankita _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mohtashim Abbasi - Technosys Limited Sent: Wednesday, September 16, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: ARERR [9217] fail to load data visualisation field for SRM 2.2.0 Patch 003 using ARS 7.5 Hi Everybody, We are running SRM 2.2 on ARS 7.5 along with ITSM 7.5. We get ARERR [9217] after logging onto SRM application console. It seems like we are having problem accessing plug in directory. Yet we've reviewed all permissions and it seems like permissions are not really the issue. We also configured SRM application to integrate with mid-tier and tested mid-tier URL in browser to find out if we are able to browse to SRM form and all of that works fine. Not much information in error log either that could help us troubleshoot this issue. Please feel free to suggest in case anybody among you have seen this before. Regards, Mohtashim Abbasi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER: ---------------------------------------------------------------------------- ------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ---------------------------------------------------------------------------- ------------------------------------------- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
