I guess that might be the end of the line for us - as long as the central helpdesk needs to have a support console and multiple tickets open simultaneously for a combination of walk-in customers, callers, and resolution transactions, the current crop of web browsers are completely inadequate for that purpose. We had them try to use the 7.1 mid-tier when we migrated to 7.x last year, and they gave it a full thumbs down on everything except speed. The helpdesk manager (and we in the admin shop) are fairly dependent on the rapid export of ad-hoc reported data to .csv for manipulation in Excel, and I don't see the web interface being adequate for that anytime soon. There will have to be some revolutionary changes in both web browsers and the mid-tier before abandoning the User Tool is anything but a pipe dream.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng > Sent: Friday, October 02, 2009 11:23 AM > To: arslist@ARSLIST.ORG > Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
