Let's compile the current shortcomings of the mid-tier 7.5, and the reasons why heads-down Remedy users still use the Remedy User Tool RUT):
- Speed (yes, the RUT is still faster; blame it on IE 7.0, but that is still a fact) - Issues with the Internet Explorer cache - Mid-Tier pre-caching is buggy and too complex (you need to specify several user profiles and forms) - Browser time-out issue and need to re-login. - Browser windows freezing or hung - Exporting data - ODBC connections - Recent searches and my searches - Recently opened forms and recently saved requests - Ability to create shortcuts in the desktop for forms, searches and individual tickets - Ability to email individual shortcuts to forms, searches and individual tickets - Multiple browser windows. This can be alleviated with tabbing, but still an issue - Need for the Remedy admin to properly save forms so that pop-ups are properly sized - Ease of workflow logging with the User Tool (this is for the developer/admin to troubleshoot) - Ease of data entry with the option "Keep Previous Field Values on New" Anybody please feel free to add to this list. BMC had to address this issues before users stop using the Remedy User Tool. Otherwise, a lot customers will simply not upgrade past ARS 8.0/ITSM 8.0. -Guillaume _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
