Well, maybe it has something to do with the IE 7.0 cache....who knows... But thanks for the info, at least we know how it should work...
-Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Fri 10/02/09 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: List of Mid-Tier 7.5 shortcomings Found on Page 19 of the Mid-Tier documentation for 7.5 License Release Timeout ([30 - 300] Seconds)* The number of seconds before the mid tier releases an AR System user license associated with a user if that user does not log out of the mid tier properly. To log out properly, the user must close the last browser window associated with the current HTTP session or navigate away from the mid tier. The default delay is 60 seconds. The mid tier initiates a delay timer when the user closes the last browser window associated with the established HTTP session. When the delay timer expires, the user's license is released, and the HTTP session terminated. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed. This tells me that the problem is addressed in 7.5 _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: List of Mid-Tier 7.5 shortcomings ** Good point. That is still the case in 7.5 -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Lammey, Peter A. Sent: Fri 10/02/09 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: List of Mid-Tier 7.5 shortcomings How about adding this one. When users dont have a button or forget to Logout of their web session properly and they try to access the Remedy web client from another machine they get annoyed by the "User is already connected to another machine..." and they have to bug their Remedy Admin to clear their session on the server or wait 15 minutes for an option to override. I dont have 7.5 (still on 7.01) but I am assuming this is still the case for 7.5. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 1:25 PM To: arslist@ARSLIST.ORG Subject: List of Mid-Tier 7.5 shortcomings ** Let's compile the current shortcomings of the mid-tier 7.5, and the reasons why heads-down Remedy users still use the Remedy User Tool RUT): - Speed (yes, the RUT is still faster; blame it on IE 7.0, but that is still a fact) - Issues with the Internet Explorer cache - Mid-Tier pre-caching is buggy and too complex (you need to specify several user profiles and forms) - Browser time-out issue and need to re-login. - Browser windows freezing or hung - Exporting data - ODBC connections - Recent searches and my searches - Recently opened forms and recently saved requests - Ability to create shortcuts in the desktop for forms, searches and individual tickets - Ability to email individual shortcuts to forms, searches and individual tickets - Multiple browser windows. This can be alleviated with tabbing, but still an issue - Need for the Remedy admin to properly save forms so that pop-ups are properly sized - Ease of workflow logging with the User Tool (this is for the developer/admin to troubleshoot) - Ease of data entry with the option "Keep Previous Field Values on New" Anybody please feel free to add to this list. BMC had to address this issues before users stop using the Remedy User Tool. Otherwise, a lot customers will simply not upgrade past ARS 8.0/ITSM 8.0. -Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
