Fortunately, nobody replied so at least I didn't waste anybody's time. But for the benefit of anyone rummaging thru the archives, I totally misconstrued the problem. It had nothing to do with url links. It was a dumb mistake on my part. I'd go into details but it is too embarrassing.
Dwayne Martin From: Martin, Robert - martinrd Sent: Tuesday, October 06, 2009 8:14 AM To: 'arslist@ARSLIST.ORG' Subject: ASP/HTML field with URL link Dear List This is probably an ASP or HTML issue, but it affects Remedy so I'll ask you guys. We have an ASP web page that emails a template to the Remedy system, which creates a form (call it Form A) entry. On both the web page and the form is a "Description" field. If the user enters three lines into the Description field, eg Line 1 Line 2 Line 3 Everything works fine. The info gets written to the email template and the form entry gets created with the correct data in the Description field. But if the middle line is a url link, eg Line 1 https://webapps.bmc.com Line 3 The email template shows an extra carriage return between the 2nd and 3rd lines (which may or may not be relevant), and when the form entry gets created all you see is "Line 1." To further complicate things, let's say that workflow from another form attempts to read the Form A/Description field, instead of coming back with "Line 1," it just gets "x", It appears that HTML or ASP is adding some extra hidden characters to the Description field in order to make it display as a URL link, and that those characters are getting written into the Remedy email template, where they are hindering Remedy's ability to read and write the data. Is there some way of ridding the Description field of these hidden characters (if indeed this is what is causing the problem) before writing it into the email template? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
