Also ... What version of IE is running on that WinCE 5.01 platform? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bill Myers Sent: Friday, October 09, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier and Scanners
The application is for issuing and receiving product orders. The current design has a control panel that the user initially accesses. On the control panel are three buttons. One button takes the user to another form for issuing orders. One button takes the user to a form for receiving orders. The third button logs the user out of the application. On the issue order form, the user will scan a barcode into a field and submit the order to Remedy. This form also has a table that shows the orders issued in the last 10 minutes. On the receiving form, the user will again scan a barcode into a field, upon scan the order quantity and expected delivery date are pulled into the form from the order record created previously. The user will be able to adjust the quantity and date, if necessary , and then submit the receipt to Remedy. Finally, the user should have the ability to print a receipt label that will then accompany the product as it is processed. I have attempted to fire active links on every possible firing condition. Return, button, gain focus, etc... Nothing has worked. We have attempted various key combinations and configurations with the scanner as well. Again, the application just doesn't seem to recognize any input from the scanner. I am focusing on the logout item first, figuring if I can get that to work, the other items should work as well. Hopefully, this will be sufficient details. If not, let me know. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joel D. Sender Sent: Thursday, October 08, 2009 7:37 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier and Scanners ** ** Need some details: Are you using active links that fire on 'return' ? (scanner appends a <CR> to each scan). Are the active links not firing on MT? Joel ******************************************* Joel Sender -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Bill Myers Sent: Thursday, October 08, 2009 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier and Scanners Really basic stuff. Enter data into 2 or 3 fields, submit the requests, change from one form to another and logout. There may be printing down the road. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Thursday, October 08, 2009 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-tier and Scanners What kind of interaction are you looking for? Are you looking to just submit requests or do you want to encompass all functions such as Query, Submit, Modify, Delete? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bill Myers Sent: Thursday, October 08, 2009 5:14 PM To: arslist@ARSLIST.ORG Subject: Mid-tier and Scanners Is it possible to have a scanner interact directly with a Remedy 7.1 mid-tier application. The scanner we are using is a Symbol running IE on WinCE 5.01. We have the mid-tier application on the scanner display, but, can't get any workflow to fire. So far, we've not discovered a scanner configuration or workflow setting that will work. I've searched the archives and have seen where this subject is brought up, but, no answer is provided. At least that I could find. BMC support has been unable to provide any information. Hopefully, the answer doesn't involve more software. ARS 7.1 patch 2 on Windows 2003 server Oracle 10g on Linux Mid-tier 7.1 - Apache/Tomcat on Windows 2003 server Thanks! Bill Myers Remedy Developer Datacraft Solutions, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
