Have you considered using web services?
My first guess is that you are having some compatibility issues between the browser, OS and Mid-Tier. By consuming a web service, your scanner could have a more direct and compatible link to the Remedy server. Kelly Logan Senior Remedy Developer <http://www.cybersolution.us/> Cybernetic Solutions, Inc. Office: (313) 586-8334 Mobile: (313) 645-4552 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bill Myers Sent: Thursday, October 08, 2009 5:14 PM To: arslist@ARSLIST.ORG Subject: Mid-tier and Scanners ** Is it possible to have a scanner interact directly with a Remedy 7.1 mid-tier application. The scanner we are using is a Symbol running IE on WinCE 5.01. We have the mid-tier application on the scanner display, but, can't get any workflow to fire. So far, we've not discovered a scanner configuration or workflow setting that will work. I've searched the archives and have seen where this subject is brought up, but, no answer is provided. At least that I could find. BMC support has been unable to provide any information. Hopefully, the answer doesn't involve more software. ARS 7.1 patch 2 on Windows 2003 server Oracle 10g on Linux Mid-tier 7.1 - Apache/Tomcat on Windows 2003 server Thanks! Bill Myers Remedy Developer Datacraft Solutions, Inc. bmy...@datacraftsolutions.net (p) 919-667-9804 (f) 919-682-5986 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
