The majority of the time, macros are used to run reports - and that functionality is currently duplicated on the web client through the introduction of Quick Reports in AR System 7.5.00:
"Quick reports in a browser With the My Reports toolbar button, you can save reports from searches you perform on a form. Each report is saved per server, per form, and per user. For more information, see the "Using the My Reports toolbar button" section in the BMC Remedy Mid Tier Guide. " For more complicated macros, many customers are using the available Mouse/Keyboard recorders available in the market at no or low cost. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, October 09, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I have one question, what about macros? Howard On Fri, Oct 9, 2009 at 10:36 AM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Guillaume Rheault Sent: Friday, October 09, 2009 8:29 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I hope it would not end up being the next version of the RemedyWeb. That was a fiasco! Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair <d...@blairing.com<mailto:d...@blairing.com>> wrote: > ** Patrick, Lisa et al, > Actually the more I think about this the decision may be the best of many > possible worlds. > > First, by the time the WUT disappears from the scene the range of supported > browsers will be much larger, and faster, and more flexible. Already CHROME > and other browsers offer tear-off tabs which would function just the same > way multiple windows, or multiple instances, in the current WUT do today. > Time-out, cacheing and licensing issues are just configuration items that > can be resolved in the 8 release or shortly thereafter. In short, I think > the user experience will be very similar. > > Second, just because BMC will take the WUT off the market (though they > might decide to keep the legacy app alive for years as long as customers > insist on using it) there doesn't seem to be anything that would stop an > interested group of developers from creating a work-alike app that speaks to > the published API. There might be a market for it by the time they get it > done. And goodness knows that BMC/Remedy historically has a much better > attitude about allowing connections to their system from both in-house and > vended products than other proprietary systems. Benefits of an API and all > that... > > In fact, with the right style sheet, I'll bet you could draw a frame around > a browser instance or embed it like a view field does, and most users > couldn't discern significant difference. Heck, that's the way that my bank > "app" works on iPhones isn't it? > > More familiar, generic interface -> more acceptance -> more users -> more > work for people like us :-). Not so bad . > > > Doug > > > On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: > > ** > Freedom is having the choice.. > If they remove the UT, Remedy will be eventually will be swallowed up and > disappear by someone else. > People like choices, > I used to give my son choices, > you can have a bubble bath, or a regular bath. > But ... you are going to have a bath! > > If you dictate what the customer will like and have and not have.... it > will disappear. > Don't use your freedom and you will loose it.. > > my .5 Cents > > On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa < > lisa.ke...@tycoelectronics.com<mailto:lisa.ke...@tycoelectronics.com>> wrote: > >> Another question are Views. Right now we have our users set what view >> they should be on in the RUT. I guess this may be an addition we might have >> to make on each User Preference form in the future? >> >> >> Lisa >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: &_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
