I hope it would not end up being the next version of the RemedyWeb. That was a fiasco!
Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 10/08/09 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I would love to see it.. I hope something else fills the void prior.. Really I do .. I think it is possible.. but I think it will end up being the same thing java based... We'll see !! This will be fun ! On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair <d...@blairing.com> wrote: > ** Patrick, Lisa et al, > Actually the more I think about this the decision may be the best of many > possible worlds. > > First, by the time the WUT disappears from the scene the range of supported > browsers will be much larger, and faster, and more flexible. Already CHROME > and other browsers offer tear-off tabs which would function just the same > way multiple windows, or multiple instances, in the current WUT do today. > Time-out, cacheing and licensing issues are just configuration items that > can be resolved in the 8 release or shortly thereafter. In short, I think > the user experience will be very similar. > > Second, just because BMC will take the WUT off the market (though they > might decide to keep the legacy app alive for years as long as customers > insist on using it) there doesn't seem to be anything that would stop an > interested group of developers from creating a work-alike app that speaks to > the published API. There might be a market for it by the time they get it > done. And goodness knows that BMC/Remedy historically has a much better > attitude about allowing connections to their system from both in-house and > vended products than other proprietary systems. Benefits of an API and all > that... > > In fact, with the right style sheet, I'll bet you could draw a frame around > a browser instance or embed it like a view field does, and most users > couldn't discern significant difference. Heck, that's the way that my bank > "app" works on iPhones isn't it? > > More familiar, generic interface -> more acceptance -> more users -> more > work for people like us :-). Not so bad . > > > Doug > > > On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: > > ** > Freedom is having the choice.. > If they remove the UT, Remedy will be eventually will be swallowed up and > disappear by someone else. > People like choices, > I used to give my son choices, > you can have a bubble bath, or a regular bath. > But ... you are going to have a bath! > > If you dictate what the customer will like and have and not have.... it > will disappear. > Don't use your freedom and you will loose it.. > > my .5 Cents > > On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa < > lisa.ke...@tycoelectronics.com> wrote: > >> Another question are Views. Right now we have our users set what view >> they should be on in the RUT. I guess this may be an addition we might have >> to make on each User Preference form in the future? >> >> >> Lisa >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] On Behalf Of Axton >> Sent: Saturday, October 03, 2009 2:12 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) >> >> I agree with your assessment that the MT trying to do the same thing as >> the user tool; I do not this it makes for a good web experience at all; >> multiple browsers running to access a single web application results in poor >> usability. A change to a different design would require a whole paradigm >> shift in thinking and designing applications; a separation of the model and >> the view, if you will. It opens the doors to a lot of things, but would be >> a drastically different way to look at things as compared to the way people >> are accustomed to thinking about Remedy when they design applications today. >> >> Axton >> >> These are my opinions only and do not represent those of BMC Software, >> Inc. >> >> On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg < >> john.sundb...@kineticdata.com> wrote: >> > I feel it is a great move. >> > >> > BMC (or others) will produce tools to fill gaps >> > (alerts/reporting/macros/printing) blah blah blah. In fact all those >> > tools already exist -- they just may not yet be incorporated/integrated. >> > >> > (I would venture to say that there are already 1000x as many tools for >> > our new user tool (the web) as exist for our current WUT) (I will >> > guess approx 50 tools exist for the current WUT -- easily 50,000 tools >> > exist for web stuff) >> > >> > >> > Alerts -- growl/rss >> > Reporting -- 100+ flash strategies + HTML5 SVG is getting better all >> > the time Macros -- greasemonkey Printing -- ??? -- I forget what I use >> > - but it works just fine. >> > >> > OLE/DDE -- client back to server -- back to client stuff -- would be >> > doable >> > -- if not you can solve the problem some other way altogether. >> > >> > I personally don't think the MT is a good web strategy -- but it too >> > will have to change -- and again -- that is a good thing. >> > (precache and very dynamic screens have issues and always will) -- >> > more rigid screens will greatly improve things (FYI -- what Kinetic >> > Request does) >> > >> > The MT is currently tasked with doing the same thing as the WUT but >> > via the web. I think the whole paradigm is ripe for change. The WUT is a >> very "raw" >> > experience and you can get quite close to the "database" (developers >> > think that is good/power users think that is good/avg person is >> > confused). I think the tools and applications need to raise up a bit >> > and be more process oriented and more application oriented -- which by >> > nature avoids the needs for things like: >> > "saved searches" >> > "copy to new" >> > "clear" >> > .... >> > all those above functions should be done by the application and not >> > the "user tool" -- because a saved search or a copy to new is really >> > application specific. Example: >> > >> > copy to new -- do you want to copy all 100 fields (hidden ones) -- or >> > only 5 fields -- the current will do all. >> > saved search -- searches are just criteria -- the app should be able >> > to provide that clear -- this has always sucked!!! >> > >> > >> > I like that BMC is attempting to move the product in a direction -- >> > good for them. >> > >> > >> > You can't make everybody happy -- you can only do what you feel is the >> > right way -- and sometimes it causes pain -- the goal is long term >> betterness. >> > >> > (made that last word up) >> > >> > >> > Lets discuss at WWRUG... sign up here: >> > http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG >> > ISTRATION >> > >> > -John >> > >> > >> > >> > >> > On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: >> > >> > BMC Remedy AR System 8.0.00 is expected to be the last major release >> > of AR System to include the Remedy User client. >> > >> > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf >> > >> > -- >> > Jarl >> > >> > ______________________________________________________________________ >> > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum >> > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> > "Where the Answers Are" >> > >> > -- >> > John David Sundberg >> > 235 East 6th Street, Suite 400B >> > St. Paul, MN 55101 >> > (651) 556-0930-work >> > (651) 247-6766-cell >> > (651) 695-8577-fax >> > john.sundb...@kineticdata.com >> > >> > ______________________________________________________________________ >> > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> > Platinum >> > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> > "Where the Answers Are" >> > >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor:rmisoluti...@verizon.net >> <sponsor%3armisoluti...@verizon.net>ARSlist: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> > > > > -- > Patrick Zandi > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > > > Doug > > -- > Doug Blair > d...@blairing.com > +1 224-558-5462 > > 200 North Arlington Heights Road > Arlington Heights, Illinois 60004 > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
