Yeah, this is a good starting point :-) http://communities.bmc.com/communities/docs/DOC-126
-- Jarl 2009/10/22 Thad K Esser <tkes...@regence.com> > ** > Lyle said everything I was about to suggest. > > It would also be nice if BMC wouldn't refresh tables on tabs unless that > tab is showing (on display of a record). They do it all over the place. It > slows down display of the form, and almost always, the table doesn't need to > be refreshed until the user selects the tab. It bugs me almost as much as > using a TR value. > > So, depending on how much of an issue it is for you, you could modify the > email messages form to not automatically refresh the tables, and then add an > active link on tab select that refreshes the table. > > *Thad Esser* > Remedy Developer > "*Now... Just where did I put that cheese...?"* > > > From: Lyle Taylor <tayl...@ldschurch.org> To: arslist@ARSLIST.ORG Date: > 10/22/2009 > 10:17 AM Subject: Re: AR System Email Messages Form > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > ------------------------------ > > > > ** > We had the exact same issue. The problem isn’t the number of errors > associated with any given message, it’s the number of total errors in the > error log form combined with the fact that 1) BMC didn’t add any indexes to > the form (that’s an issue in several places), and 2) the form does not get > cleaned up as e-mails get deleted (that is, BMC didn’t include workflow to > delete error logs as the corresponding e-mail get deleted). The issue is > that there is a table on the email messages form that references the error > logs form, and when you view a message, it refreshes the table. Since the > error logs form doesn’t have an index on it, it does a table scan in the > database every time. > > To fix it, do at least the following: > > *Add an index on the field ‘Email ID’ on the AR System Email Error Logs > forms.* > > That will significantly speed up viewing e-mails regardless of how many > records are in the error logs form. > > Next, you can add a filter to AR System Email Messages that runs on Delete > and performs a Run Process action with the following text: > > Application-Query-Delete-Entry "AR System Email Error Logs" '18023' = > "$Email ID$" > > This will remove errors from the error log as e-mails get deleted from the > email messages form. That will keep your error logs from continuously > growing out of control (assuming that you don’t keep all e-mails in your > email messages form). > > Lastly, I would clean out all the current entries in the error logs form, > unless you need them for some reason. If you really want to be clever, you > can only clean out entries that don’t still have a corresponding e-mail in > the e-mail messages form, but you’d probably have to either write program or > write some workflow to determine if a given error entry has a corresponding > e-mail. You don’t need to worry about deleting large amounts of data in the > user tool. I’ve routinely deleted 5-20K records at a time in the User tools > without causing any issues for other users on the system. It does take a > long time, though. > > Doing all three of those things will keep viewing e-mails fast and keep > your error logs cleaned up with only relevant data (it’s no longer relevant > if the corresponding e-mail is no longer there). > > Good luck, > Lyle > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *John > Kelley* > Sent:* Thursday, October 22, 2009 6:21 AM* > To:* arsl...@arslist.org* > Subject:* Re: AR System Email Messages Form > > ** > I do have over 95,000 items in the email error logs form. > Are you saying to delete those out and retry opening the email messages > form. > > JK > > > *"Chowdhury, Tauf" <tauf.chowdh...@frx.com>* > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 10/22/2009 06:18 AM > > > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG cc > Subject > Re: AR System Email Messages Form > > > > > > > > > ** > What I’ve seen as the usual suspect is the Email Error Logs form . > Depending on what level of logging you have turned on for E-mail messages, > that 1 e-mail entry may have 20 entries associated within the error log > form. (I may be exaggerating) > * > Tauf **Chowdhury** * > Analyst, Service Management > Office: 631.858.7765 > Mobile:646.483.2779 > > > * > From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Frank > Caruso* > Sent:* Thursday, October 22, 2009 1:15 AM* > To:* arsl...@arslist.org* > Subject:* Re: AR System Email Messages Form > > ** > Its probably not the search of that form but the refresh of several table > fields that are on that form. > On Wed, Oct 21, 2009 at 11:10 PM, John Kelley <* > john.kel...@dunkinbrands.com* <john.kel...@dunkinbrands.com>> wrote: > > Hi List > Has anyone had issues loading the AR System Email Messages in search mode? > It takes way to long to load. > > I deleted all but one entry in the messages form and if I refresh my search > results, it takes over a minute to load the one entry. > It is so slow. > > Any Suggestions? > > ARS 7.1 patch 6 > Oracle 10G > > ************************************************************* > This e-mail message, including any attachments, is for the sole use of the > addressee(s) to whom it has been sent, and may contain information that is > confidential or legally protected. 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