We have a VB6 application that launches the Remedy user tool (7.1),
opens a form and submits a value. The section of code for that is as
follows:
Set arSession = New ARUSER.COMAppObj 'Added 3NOV
sessionNumber = arSession.Login(g_sRemUserName, g_sRemUserPassword,
False)
arSession.OpenForm sessionNumber, "remedyservername",
"remedyformname", ARSubmit, 1
Set arForm = arSession.GetActiveForm
Set arField = arForm.GetFieldById(536870953)
g_sEINFieldName = m_sScreenPopData
arField.Value = g_sEINFieldName
arForm.Submit
If we close the form and reopen it or another form, the session seems to
disconnect and we receive:
ARERR [90] Cannot establish a network connection to the AR System server
: servername : RPC: Rpcbind failure - RPC: Authentication error
The purpose of the application is to automatically populate information
from a phone call into the Remedy form. The agent would work the issue
by searching and modifying information in one or more forms, then close
all the forms at the end of the call and wait for the system to deliver
the next call.
My question is whether the session disconnection is correct given how
the API works or whether this is an actual problem. I would like any
information on handling sessions so that the client can stay open and
the VB program can continue to open new forms in the existing instance
of the user tool.
Thanks
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
