Thanks! That is one issue down. Still firing twice though.
From: Thomas Bean [mailto:bea...@slu.edu] Sent: Wednesday, November 18, 2009 11:54 AM To: Robert Fults Cc: arslist@ARSLIST.ORG; herd-dispa...@lists.stanford.edu Subject: Re: [HERD] Duplicate notifications on helpdesk modify Hi Robert, I'm not sure why it is firing twice, but the 'OR' operators are the reason it is firing even when the assignee makes the update (using 'AND' would probably prevent this). I would recommend trying a much simpler 'Run If' statement: 'Assignee Login ID' != $USER$ If the 'Assignee Login ID' field is NULL, it shouldn't meet the qualification. Hope that helps, --Thomas On Wed, Nov 18, 2009 at 10:37 AM, Robert Fults <rfu...@fiu.edu<mailto:rfu...@fiu.edu>> wrote: I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee: ( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) ) For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here? Sincerely, Robert Fults Remedy Dev. Florida International University Email: rfu...@fiu.edu<mailto:rfu...@fiu.edu> http://uts.fiu.edu _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
