Christie,
We had the same issue here. BMC support provided us with a hotfix which
involved replacing several dll files. They said that it was a memory leak on
the plugin.
Prior to this we used to go to the task manager and select the arplugin process
and do a end process tree which would restart the plugin, whenever it was over
the 1.5 GB.
Hope this helps.
Saby
________________________________
From: "Pargeter, Christie :CO IS" <cparg...@lhs.org>
To: arslist@ARSLIST.ORG
Sent: Mon, November 23, 2009 11:48:45 AM
Subject: ARPlugin.exe growing uncontrollably
**
Hi All - I am having to reboot my production server
because the ARPlugin.exe is growing to over 1.5 GBs of RAM. I have a
ticket into BMC but they are not sure why this is happening. I thought I
would see if anyone here has an idea why this is happening. We went live
with ITSM 7 at the end of June and have stayed pretty out of the box. We
haven't implemented the CMDB yet and only do a little with AIE. I am
wondering if this is happening because we are trying to use the ad hoc
report tool quite a bit. Any ideas?
ARS 7.1 p 6
ITSM 7.0.3 p 9
Service Desk &
Change Management
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 2
MidTier 7.1 p
6
________________________________
Christie Pargeter
Legacy
Health IS - Programming
SR Technical
analystcparge...@lhs.org 1120 Building
tel: 503-415-5149
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