Re: Question about Data Management Tool

[Kelly Deaver]

**

What version do you have?

 

You can find sets that are filled out with sample data for all the versions here - http://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/service_support_general?view=documents

 

Be sure and use the version that matches with the version of ITSM and the version of the Data Load Utility. There are improvements/ changes in the workbooks for each version. 

 

Kelly Deaver
Effective Technologies
www.effect-tech.com

kdea...@kellydeaver.com (ARSlist mail)
ke...@effect-tech.com (Business mail)

 

 

-------- Original Message --------
Subject: Re: Question about Data Management Tool
From: Gianluca Nieri <gianl...@gianlucanieri.com>
Date: Thu, November 26, 2009 12:49 am
To: arslist@ARSLIST.ORG

** Thank you Matt, but I don't have that sheets... my workbook ends with sheet #15...

On Wed, Nov 25, 2009 at 9:11 AM, Matt Worsdell <m...@worsy.co.uk> wrote:

**

Gian

 

Access restrictions are on the tab “17 CTM-PeopleAccessRestrictions” in the People spreadsheet.

 

For multiple assignments you simply have multiple rows in the “19 CTM-SupportGroupAssociation” tab.

 

Matt

 

From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gianluca Nieri
Sent: 25 November 2009 5:41 AM
To: arslist@ARSLIST.ORG
Subject: Question about Data Management Tool

 

** Hi everybody,

I have a question about Data Management Tool.
I'm configuring a new Incident 7.3 but I can't figure in which xls specify Access Restrictions for people (I'm using multy tennancy and I want that one people can see only his company tickets).
Also, how is possible to specify that a support user belongs to multiple groups?

Thanks for the answer, gian

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