hello list,
Env:
ARSystem 6.001 latest patch with the email engine at the same level.
On Sun Solaris 9 with Sybase 12.5.3
I have several filters that fire email notifications.
I included in the emails several of the fields from the form.
I would like these fields to appear in a certain order: A before B and C
after B, etc ...
I tried several ways of making this work but it looks like the ARSystem
chooses itself always the same order which looks like not having any order,
i.e A comes after F which comes before D, etc ...
I checked the docs, I haven't found any relevant information regarding
my concern.
Can anybody possibly give me some indications, help, ... on how this
order is built and how I could change it to work as I would like?
This is an important requirement for us to move to 7.5 with possibly
ITSM Suite.
Thank you
Siriche
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