Thanks. Do you think is possible to separate not only using companies but using groups? I want that a group can't see tickets from another group...
Gianluca On Tue, Nov 10, 2009 at 10:10 AM, strauss <stra...@unt.edu> wrote: > ** > > If you implement multi-tenancy correctly, no one in one company can see > anything in the other, not even categorizations. You won’t be using > unrestricted access for anyone except administrators, and the customers will > need to be segregated into separate Customer Companies just like the Support > Staff are. It gets much more interesting if there is ANY crossover required > for either customers or ticket assignment, but that can be done as well, if > you plan ahead in your configuration. If you have requirements that exceed > the OOTB application (like previous assignee groups retaining access to a > ticket they no longer have assigned to them, you will start to get into > customization of the app. There are _*supposed*_ to be some improvements > in multi-tenancy in 7.5/7.6 but I have just gotten a test environment up and > have not evaluated them yet. There are some detailed discussions on our web > site under *IT Support Staff Links<http://arsweb4.ars.unt.edu/index_prod.htm> > .* > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Gianluca Nieri > *Sent:* Tuesday, November 10, 2009 2:19 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Info about incident 7.03 > > > > ** Yes, of course, but the point is that I'm not sure that the two company > are totally separated and can have independent support structure... > > > Thank for your help, Gian > > > On Tue, Nov 10, 2009 at 7:08 AM, Frank Caruso <caruso.fr...@gmail.com> > wrote: > > Sounds like you may want to look into using the multi-tenancy feature in > ITSM. > > On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri > <gianl...@gianlucanieri.com> wrote: > > ** Hi, > > > Is it possible with Incident 7.03 to manage two different help desks each > > one with it's own support groups who open and resolve tickets, requester > web > > interface, categorization, etc. maintaining a full data isolation? > > I mean like having two distinct Incident 7.03 installations... > > > > Thanks in advance, Gian > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > > > -- > G I A N L U C A N I E R I > > 3, Via Niccodemi - 20156 Milan - Italy (I) > > Office: +39 02 36 51 16 27 > Mobile: +39 347 58 44 658 > Fax: +39 02 99 98 43 38 > > Email/Msn: gianl...@gianlucanieri.com > Web: http://www.gianlucanieri.com > Skype: gianlucanieri > LinkedIn: http://www.linkedin.com/in/gianlucanieri > Facebook: http://www.facebook.com/gianx > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: gianl...@gianlucanieri.com Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri Facebook: http://www.facebook.com/gianx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
