Hi,
I do not think that ARDBC-forms in general is a problem in escalations.
However, many ARDBC-forms has only implemented a sub-set of the
Qualification-criteria that you can specify.
Many of the BMC-Vendor-forms I have seen has not implemented the
ARDBCGetEntry()-call needed to actually perform an escalation all the way.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi,
>
> Do escalation fail on one vendor form, or vendor forms in general?
>
> Regards,
> Jarl
>
>
>
> 2009/12/8 Jonas Stumph Stevnsvig <jonas.stumph.stevns...@bec.dk>:
>> **
>> Hello again,
>>
>> Do any of you have escalations running on vendor forms on a 7.5 server?
>> I am
>> having a bit of a hard time beleiving that I am the only one with the
>> problem. And BMC's supporters apparently aren't reading my questions
>> properly.
>>
>> We're on 7.5 patch 3.
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone (+45) 46 38 20 08
>> Mobile (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>> ________________________________
>> Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
>> Sendt: 4. december 2009 09:39
>> Emne: Escalations on vendor forms
>>
>> **
>> Hello all you merrymakers and hardworking folk,
>>
>> I have a little bit of a bother with an escalation which will not run on
>> 7.5
>> but ran fine on 6.3;
>>
>> The escalation runs on a vendor form, but no matter what I try, it comes
>> up
>> with the message " --> Failed qualification" even if my qualification is
>> empty.
>>
>> I even tried making a separate escalation on a different vendorform -
>> same
>> result.
>>
>> has anyone met this before?
>>
>> with best regards and Seasonal greetings
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone (+45) 46 38 20 08
>> Mobile (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>>
>>
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>
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