Hi,
I'm not sure if you have solve your issue.
A workaround may be to create a regular form with one record, and a
tablefield displaying you vendor form. Then an escalation modifying
the record, and a filter triggering a filter guide looping the table.
And a set of filters inside the guide to do the required work...
Regards,
Jarl
2009/12/9 Jonas Stumph Stevnsvig <jonas.stumph.stevns...@bec.dk>:
> Hi Jarl, Misi
>
> The escalations fail on vendor forms in general. And on three unique Remedy
> 7.5 patch 3 servers.
>
> With regards to the implementation of the ARDBC API - I have implemented the
> getEntry() (Java API)call (and the getListEntryWithFields()), and my log
> shows that several entries are being returned, and that the proper
> qualification is sent to the underlying DB.
>
>
> Eg:
>
> Qualification in Remedy:
> ('REMEDY_ID LIKE' "E%") AND ('STATUS_ID' LIKE "Auto%")
>
>
> Escalation log:
>
> <ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR >
> /* fr dec 04 2009 13:42:26.3820 */Checking
> CM:TIMP0010:AutogenerateEmergencyChangeFromHost (enabled) : ready to fire now
> on CM:HOST_TIMP0010
> <ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR >
> --> Failed qualification
> <ESCL> <TID: 0000038196> <RPC ID: 0000000046> <Queue: Escalation>
> <Client-RPC: 390603 > <USER: AR_ESCALATOR >
> /* fr dec 04 2009 13:42:26.4760
> */CM:TIMP0010:AutogenerateEmergencyChangeFromHost completed
>
> Java plugin ARDBC driver log( I know it's a different timestamp):
>
> 09-12-04 13:16:24,503 INFO [pool-2-thread-5] - <TD99>getDB2Records()
> Executing Query:
> SELECT * FROM TD99.TIMP0010CHANGEREQ WHERE REMEDY_ID LIKE 'E%' AND
> STATUS_ID LIKE 'Auto%'
> 2009-12-04 13:16:24,503 INFO [pool-2-thread-5] - <TD99>getDB2Records()
> returning 3 records.
>
>
>
>
>
> with regards,
>
>
>
> Jonas Stumph Stevnsvig
> Remedy Developer
> BEC
> Phone (+45) 46 38 20 08
> Mobile (+45) 61 56 20 08
> jonas.stumph.stevns...@bec.dk
> becrem...@bec.dk
>
>
>
>
> -----Oprindelig meddelelse-----
> Fra: Jarl Grøneng [mailto:jarl.gron...@gmail.com]
> Sendt: 8. december 2009 10:11
> Emne: Re: Escalations on vendor forms
>
> Hi,
>
> Do escalation fail on one vendor form, or vendor forms in general?
>
> Regards,
> Jarl
>
>
>
> 2009/12/8 Jonas Stumph Stevnsvig <jonas.stumph.stevns...@bec.dk>:
>> **
>> Hello again,
>>
>> Do any of you have escalations running on vendor forms on a 7.5
>> server? I am having a bit of a hard time beleiving that I am the only
>> one with the problem. And BMC's supporters apparently aren't reading
>> my questions properly.
>>
>> We're on 7.5 patch 3.
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone (+45) 46 38 20 08
>> Mobile (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>> ________________________________
>> Fra: Jonas Stumph Stevnsvig [mailto:jonas.stumph.stevns...@bec.dk]
>> Sendt: 4. december 2009 09:39
>> Emne: Escalations on vendor forms
>>
>> **
>> Hello all you merrymakers and hardworking folk,
>>
>> I have a little bit of a bother with an escalation which will not run
>> on 7.5 but ran fine on 6.3;
>>
>> The escalation runs on a vendor form, but no matter what I try, it
>> comes up with the message " --> Failed qualification" even if my
>> qualification is empty.
>>
>> I even tried making a separate escalation on a different vendorform -
>> same result.
>>
>> has anyone met this before?
>>
>> with best regards and Seasonal greetings
>>
>>
>> with regards,
>>
>> Jonas Stumph Stevnsvig
>> Remedy Developer
>> BEC
>> Phone (+45) 46 38 20 08
>> Mobile (+45) 61 56 20 08
>> jonas.stumph.stevns...@bec.dk
>> becrem...@bec.dk
>>
>>
>>
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