Ouch. Yeah, if you have any interest in Blade/Topology/Configuration Discovery, take a look at all their documentation about the Remedy integration before going with custom classes.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, December 08, 2009 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS +1 on that one Peter. Have a client who customised their CMDB to death and now wants to implement BMC Discovery. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: 08 December 2009 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS Whereas there is nothing wrong with this solution if it suits the business you should be aware that discovery tools will put all switchers, hubs, etc in the Computer System class. If you plan to use discovery in the future then you may be prevented from using the out-of-the-box discovery interfaces. Cheers Peter > We preferred to keep our switches/routers separate from all our other > "computer systems", so I made a custom class (with Computer System as > the super class), called "Network Device". > > It was a good exercise is custom class creation! > > > Michael W. Luttmann > Lead Remedy Developer > Fort Carson NEC > "If you dislike change, you're going to dislike irrelevance even more." > -- GEN Shinseki > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf > Sent: Monday, December 07, 2009 7:03 AM > To: arslist@ARSLIST.ORG > Subject: Re: CI TYPE FOR HUBS, SWITCHES & ROUTERS > > ** > > There's plenty of discussion on this, but I think it's safe to say the > norm is to use Computer System and use CTI or the Primary Capability > field to get specific on the type of hardware. > > > > Tauf Chowdhury | Forest Laboratories, Inc. > > Analyst, Service Management > > Mobile:646.483.2779 > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Patel, Fazila > Sent: Monday, December 07, 2009 8:50 AM > To: arslist@ARSLIST.ORG > Subject: CI TYPE FOR HUBS, SWITCHES & ROUTERS > > > > ** > > Hi > > > > Can someone assist me? 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