We have an Avaya system and our customers are very happy with the integration. I wasn't involved in the implementation, but I think it wasn't too big of a project. I do know we brought in a Avaya contractor to do it.
Anne Ramey From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin Liu Sent: Wednesday, December 09, 2009 3:51 AM To: arslist@ARSLIST.ORG Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy ** Hi List, My customer is going to buy a new PBX system. Currently, we are implementing Remedy ITSM 7.6 for them. They ask recommendation to me. As far as I know we support Avaya and Cisco CTI. But I don't know any specific CTI product or model. May I know your CTI product name and model? Is that good? How about integration effort? My customer need have 20~30 help-desk agent online. Any advice are welcomed! Thanks, -- Regards, 刘征 Martin Liu ---------------------------------- Blog: http://martinliu.cn _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
