Hi At wwrug09 in las vegas we presented our cti for remedy called "via". It is a full integration allowing complete telephone control from ars (not just a screen pop) and works for 100% web too.
We connect with cisco voip and quite a few other telephony and ivr systems. It is deployed and works with 100 or more agents. If you want to know more just ask. Cheers mark mark.gemm...@devoteam.com +34 630 955 455 On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote: >We have an Avaya system and our customers are very happy with the integration. > I wasn't involved in the implementation, but I think it wasn't too big of a >project. I do know we brought in a Avaya contractor to do it. > >Anne Ramey > > >From: Action Request System discussion list(ARSList) >[mailto:arsl...@arslist.org] On Behalf Of Martin Liu >Sent: Wednesday, December 09, 2009 3:51 AM >To: arslist@ARSLIST.ORG >Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) >for Remedy > >** Hi List, > >My customer is going to buy a new PBX system. Currently, we are implementing >Remedy ITSM 7.6 for them. They ask recommendation to me. > >As far as I know we support Avaya and Cisco CTI. But I don't know any specific >CTI product or model. > >May I know your CTI product name and model? Is that good? How about >integration effort? > >My customer need have 20~30 help-desk agent online. Any advice are welcomed! > >Thanks, > >-- >Regards, > >刘征 Martin Liu >---------------------------------- >Blog: http://martinliu.cn >_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ > >________________________________ >E-mail correspondence to and from this address may be subject to the North >Carolina Public Records Law and may be disclosed to third parties by an >authorized state official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
