Hmmm...I just tried that with both my Ethernet and Wireless card MAC addresses, and BOTH times I put in the ensuing license key, I got an ARWARN 469 saying that the key wasn't valid for this server. After bouncing the service, it still shows that I am running unlicensed.
Rick On Fri, Dec 11, 2009 at 7:52 AM, Kelly Gatewood <kgatew...@itprophets.com>wrote: > ** > > Kali, > > > > Here is a KM from BMC on this issue. > > > > This is an extract from an article discussion the Host ID issue on a > > Windows 2008 Server: > > > > ------------------------------------------------------------------------ > > When attempting to license the ARServer 7.5 on Windows 2008, the Current > > Host ID value reported by the ARServer and displayed in the Add or > > Remove Licenses form via the User Tool does not match the physical > > address of any network card in the machine and changes each time the > > server is rebooted. > > > > Therefore, when licensing the machine this may work initially, but upon > > reboot the Current Host ID value changes and the license will become > > invalid. > > > > The Current Host ID will always take the format of: > > xxxx20524153 > > > > Note: This problem occurs on both physical machines and virtual machines > > where ARS 7.5 is installed on Windows 2008. > > > > The server uses SNMP calls to get the MAC addresses of network adapters > > in the system and uses the first of these as the hostid. For some > > reason the SNMP calls used return many more entries than there are > > physical adapters in the server and the MAC address of most of these are > > dynamic and change on reboot. > > Product > > BMC Remedy AR System Server (version 7.5.00) > > Environment > > Windows 2008 > > Solution > > The workaround is to ensure that the AR Server is licensed against the > > MAC address of a physical network card and NOT the Current Host ID shown > > in the User Tool. > > > > The Windows AR Server will consider itself licensed if it has a valid AR > > Server license for ANY MAC address on the system, even if this is not > > displayed as the primary one. > > > > Therefore, use ipconfig /all from a command line to get the MAC address > > - eg; > > > > Ethernet adapter Local Area Connection: > > Connection-specific DNS Suffix . : > > Description . . . . . . . . . . . : VMware Accelerated AMD PCNet > > Adapter > > Physical Address. . . . . . . . . : 00-50-56-96-38-BD > > > > and use this value (removing the - symbols) as the Host ID for licensing > > the AR Server, in this example it would be 0050569638BD (all letters > > should be in capitals). > > ------------------------------------------------------------------------ > > > > Please use this information to request the proper license for your > > server. After you installed the AR server 7.5 again, license it, apply > > the user and application licenses, and then install Atrium CMDB and the > > ITSM suite. > > > > *Kelly Gatewood* > > Senior Solutions Architect > > IT Prophets > > Cell 615-830-5078 > > www.itprophets.com > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Kali Obsum > *Sent:* Friday, December 11, 2009 3:34 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Current Host ID of ARS Server always changing > > > > ** > > Anyone else having problems with the Current Host ID of ARS Server always > changing? ARS Server is installed on a virtual Windows Server 2008. Checked > the MAC Address of the Windows Server and it hasn't changed. > > > > This causes the license to become invalid, thus, we always have to reapply > a new one. > > > > Regards, > > Kali > > > > NOTICE > > The information contained in this email is confidential. If you are not the > intended recipient, you must not disclose or use the information in this > email in any way. If you received it in error, please tell us immediately by > return email and delete the document. We do not guarantee the integrity of > any e-mails or attached files and are not responsible for any changes made > to them by any other person. > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
