HI Aman, You might need to check the Service level management Console>Service Targets Tab> Open the Specific Service target> Check the Milestones Tab> Actions Table where the Notifications are configured.
Thanks, Viswa On Mon, Jan 11, 2010 at 1:06 AM, ITN (Amanullah Bashir Ahmed) < ahmed...@emiratesnbd.com> wrote: > ** > > Hi there, > > The present status is: > > First level escalation - Davison > > Second level escalation – Geji > > > > Can anybody tell me how to change the SLA escalation of IT Service desk as > below. > > First level escalation - Geji > > Second level escalation – Davison > > > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > Emirates NBD > > Desk: +971 4 2092634 > > Mobile: +971 50 2182455 > > > > *From:* ITN (Amanullah Bashir Ahmed) > *Sent:* Sunday, January 10, 2010 7:57 AM > *To:* 'arslist@ARSLIST.ORG' > *Subject:* SLA escalation of IT Service desk > > > > Hi there, > > Can anybody tell me how to do the following changes. > > change the SLA escalation of IT Service desk as below. > > First level escalation - Geji > > Second level escalation - Davison > > > > > > Thanks & Regards > > > > Amanullah > > Software Consultant > > IT Application and Enterprise Management > > Emirates NBD > > Desk: +971 4 2092634 > > Mobile: +971 50 2182455 > > > > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged information. > If you are not the addressee or you have received this email message in > error, please notify the sender who will remove your details from its > database. You are not authorized to read, copy, disseminate, distribute or > use this e-mail message or any attachment to it in any manner and must > delete the email and destroy any hard copies of it. This e-mail message does > not contain financial instructions or commitments of any kind. Any views > expressed in this message are those of the individual sender and do not > necessarily reflect the views of Emirates NBD PJSC, or any other related > subsidiaries, entities or persons." > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
