Hi Ramgiri, Go to Configure Tomcat --> Java tab & add the line "-Djava.library.path=<mid -tier-install-dir>/WEB-INF/lib Hope this helps.
Thanks & Regards, Mahendra Mahalkar On Wed, Jan 27, 2010 at 5:37 PM, Ramagiri <ravi.ramag...@gssamerica.com>wrote: > ** > > Hi All , > > I have installed BMC Remedy Knowledge Management 7.2 in one of > the server and the Application and Database server are in different servers. > > > When I am trying to configure the RKM server I am getting the > following error below is the screen shot . Please any one can suggest what I > need to do . > > I have followed the following steps :- > > 1 ) Open the kms_config.xml file with any standard text > editor.The kms_config.xml file is located in the following folder:\BMC > Remedy Knowledge Management\data\kms_conf > > 2 ) Locate the <database driver> element. It is similar to the following > statement:<database driver="com.microsoft.jdbc.sqlserver.SQLServerDriver" > > initial="0" max-active="75" max-idle="25" min-idle="0"password="password" > url="jdbc:microsoft:sqlserver://<server>:1433"user="RKM_Admin"/> > > 3 ) Make the following changes: > > • Change the driver attribute to the following value:database > driver="com.microsoft.sqlserver.jdbc.SQLServerDriver" > > • Change the url attribute to the following > value:url="jdbc:sqlserver://<server>:1433" > > The <database driver> element should be similar to the following > statement:<database driver="com.microsoft.sqlserver.jdbc.SQLServerDriver" > > initial="0" max-active="75" max-idle="25" min-idle="0"password="password" > url="jdbc:sqlserver://<server>:1433"user="RKM_Admin"/> > > 4 ) Save the kms_config.xml file. 5 )Restart web services. > > And also I have checked with moving the following files :- > > > > 1) Stop Tomcat , Move the following files to your desktop > from the …\AR System\Mid Tier\WEB-INF\lib directory ,Arapi71.jar > ,Arutil71.jar ,Start Tomcat,Go back to the RKM URL and try the config wizard > again . But no use , need all your help. > > Thanks & Regards, > > Ravi Chandra.R > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4809 (20100127) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
