No you cannot do the File replace method to upgrade your ARS from 6.3 to 7.1
Upgrading the ARS Server will only change the system forms so you shouldn't have to worry about customization too much. You will need to make sure you have the Oracle 10 client since 7.1.0 will not work with the Oracle 9 client. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Monday, February 08, 2010 11:26 AM To: arslist@ARSLIST.ORG Subject: ITSM v 6 compared to ITSM v 7 Does anyone have a comparison chart? I am in the middle of planning an upgrade and I know we are not going to go to 7.5/7.6 right now. I would need new hardware for that and it isn't in the budget. I think I can just do an upgrade of my 6.3 to 7.1 without and maybe upgrade the ITSM from 6 to 7. Our ITSM 6 is VERY VERY VERY customized. Moving from ARS 6.3 to 7.1, can I just do the file replace like in the old days? ARS 6.3 Patch 24 HD 6.0 Oracle 10.2.0.4.0 w/9 libraries Oracle lives on a remote server Windows 2003 4 gig on app server and 8 gig on DB server _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
