To make sure that there is no confusion about what happens when the number of licenses changes:
The change takes affect immediately without a need to restart the server. The system will use the new counts and enforce them immediately. This is true for any NEW license assignment or any CHANGE to license assignment and to any NEW user connecting to the system. But, what about the other situations? What if I have LOWERED the count of floating licenses? What affect will that have on any user definition? No affect. Any number of users can have a definition of having a floating license. There is no limit to this regardless of the number of floating license tokens I have. What if I have LOWERED the count of floating licenses? What affect will that have on any user who is currently connected with a floating token? No affect. If a user is connected, they are identified as holding a token. They will continue to hold that token until they logout or are timed out. Even if the total count of held tokens is greater than the maximum allowed, the users will continue to hold their token and be connected to the system with write access. Now, no new floating token will be granted until the total number of tokens in use drops below the new floating license token. And, the total token count will not then again rise above the total floating license count in the future. What if I have LOWERED the count of fixed licenses? What affect will that have on any user who is currently defined as holding a fixed license? No affect. You will have a fixed user count that is greater than the licensed count. Those users will continue to retain a fixed license. You cannot change any user with a fixed license (even trying to change other data than license type about the user is not generally allowed). You will not be able to add any new user with a fixed license. All until the total number of assigned fixed licenses drops below the new allowed license number. (OK, for those of you who see that if I cannot change a user with a fixed license, how do I remove the fixed license.... You can change the license type of those users to something other than fixed -- that is an allowed change) This is the technical implementation. However, from a license agreement perspective... You have agreed to have no more fixed users than you are licensed for. So, it is expected that within a reasonable and relatively short timeframe, action would be taken to adjust the license defintions so that the total number of users with fixed licenses comes in line with the new count. What if I have LOWERED the count of fixed licenses? What affect will that have on any user who is currently connected to the system with a fixed license? No affect. They will continue to be connected to the system with a fixed license because there is no affect on the definition of the user to change the fixed license they are assigned. So, you should see a trend in the note above. -- License count changes take affect immediately and automatically with no action needed and no server restart needed -- Generally, the count change is an increase and causes no issue -- EVEN IF the change is a decrease, there is no immediate action or disruption of users. Tokens are not ripped away from running users and users are not instantly changed so that their license type is removed in some way. There is a graceful and gradual adjustment of the license count and type (with your involvement) to bring the system back into compliance over the course of normal work on the system. I hope this helps explain the action of the system for this scenario. Doug Mueller -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, February 10, 2010 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: Number of Licenses Changed My recollection is that if the number of Fixed licenses available is artificially lowered to below the number of fixed licenses assigned, then the folks that were last assigned fixed licenses will not get that fixed licenses upon logging in. In other words, in the example below, the first 58 people who were assigned a fixed license will get it when they log in. The 142 folks that were assigned a license after the initial 58 won't get one - even if none of the first 58 are logged in. Best thing to do is to ensure that no more than 58 people have been assigned a fixed license. Otherwise you may see unexpected behavior. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, February 10, 2010 12:32 AM To: arslist@ARSLIST.ORG Subject: Re: Number of Licenses Changed Hi! You should not need to restart. Less persons can login to Remedy with a full write-license. My guess is that Floating people already logged in would keep their write-tokens until they logout or get a timeout. If you are at the maximum limit of Floating licenses, no new logins would be granted a Write until you go below 71. On the Fixed side, my guess is that your users would actually keep their Fixed license until you change the license type. It is when the record in the User-form is modified that the Fixed-check is performed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi there, > Version 7.1.00 Patch 007 > License type > Number of licenses > BMC: Change Management User Fixed 200 > BMC: Change Management User Floating 200 > Bu using BMC Remedy AR System Administration Console, I select option Add > or remove Licenses and made following changes. > License type > Number of licenses > BMC: Change Management User Fixed 58 > BMC: Change Management User Floating 71 > > And save these changes. > There are 2 questions here. > > 1) I have to restart the BMC remedy service to save these changes or > there is no need to restart the service. > > 2) Which type of impact would be on BMC Remedy users > > > > > > Thanks & Regards > > Amanullah > Software Consultant > > > > > DISCLAIMER: > "This e-mail message including any of its attachments is intended solely > for the addressee(s) and may contain privileged information. If you are > not the addressee or you have received this email message in error, please > notify the sender who will remove your details from its database. You are > not authorized to read, copy, disseminate, distribute or use this e-mail > message or any attachment to it in any manner and must delete the email > and destroy any hard copies of it. > This e-mail message does not contain financial instructions or commitments > of any kind. Any views expressed in this message are those of the > individual sender and do not necessarily reflect the views of Emirates NBD > PJSC, or any other related subsidiaries, entities or persons." > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
