Just went through this yesterday. You have to use the Group name in the Group from, not CTM:SupportGroup. By default your Support Group names in the Group form are a number, something like 10000000050. Doing notifications for Assignee Group in Incident, Problem, etc works fine as they built the logic in to the workflow to find the REAL group name from the Group form. For SLM or direct filters, you have to figure out the true group name. BMC support sent us a hot fix to apply so it will work with SLM (where we saw the issue).
Kelly Deaver
L-3 Stratis / FAA Contractor
Kelly Deaver
L-3 Stratis / FAA Contractor
kdea...@kellydeaver.com (ARSlist mail)
kelly.ctr.dea...@faa.gov (Business mail)
kelly.ctr.dea...@faa.gov (Business mail)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_-------- Original Message --------
Subject: Sending notifications to assigned Groups in HelpDesk (7.5)
through filters
From: "Alberto Mel." <alberto.rem...@gmail.com>
Date: Thu, February 11, 2010 7:31 am
To: arslist@ARSLIST.ORG
** Hi all,I have a silly question but i'm not sure. I can't check now if I want to send a notification to an assigned Group with a filter (Notify) in the "To" field I can write the name of the group.Is this ok or I may write perhaps the group id (of the group table, not support group table) or all the emails of the support people who belong to the support grup?.Thank youy very much!Alberto_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
