It's odd that the error is talking about the file not containing a valid definition. Could there be something going on with a character set or regional settings issue?
Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, February 17, 2010 9:02 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** That's what we think we may have to do. Given the absolute bizarre nature of this problem, we are afraid that the application services won't come back up. But given that you've had the same exact problem, calms my fears. We've created a ticket into BMC to see what they say as well..... Lisa ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Wednesday, February 17, 2010 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Importing Definition Forms ** Hi Lisa - I have indeed seen this error. It has occurred several times on our development servers (ARS 6.3 patch 24), but I've never been able to determine the root cause of the problem. My only solution is to restart the Remedy application. This seems to clear the error and you are then able to import definition files without error. Given that this is a production system, this may be unpalatable, but this is the only solution I have found! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com<mailto:gavin.cole...@computacenter.com> W: www.computacenter.com<http://www.computacenter.com> From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: 17 February 2010 13:51 To: arslist@ARSLIST.ORG Subject: Importing Definition Forms ** We are having a really bizarre issue with importing any form, active link, filter or escalation from our Development Server to our Production Server. Both are at the same version (ARS 7.1 P7). Both DB's are at the same version Oracle 10g. And both servers are Windows 2003 boxes. We try to take great care in keeping both boxes exactly the same. I tried a simple form with a menu, a filter, and an active link. They wouldn't load. It generated the following errors. The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) I tried the menu alone. It errored. When I tried to just import the form I would get: The following item was not imported: Junk (ARERR 55) The file specified for a character menu does not hold a character menu definition: (ARERR 414) The file specified for an active link does not hold an active link definition: (ARERR 413) Has anyone ever seen this issue before? When I export from Dev and import back into Dev, it's fine. As of yesterday morning, when I exported from Prod and imported back into Prod, everything is fine. It's when I try to export from Dev into Prod. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
