Robert, I've never done what you are trying, so take this with a grain of salt. I wouldn't personally think you need to upgrade the email engine to 7.1 at all....I've never worked with Approval...but I think Email and Approval should be uninstalled at the 6.3 level, then re-installed at the 7.5 level...of course preserving any config changes you have made to out of the box.
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Wednesday, February 17, 2010 2:33 PM To: arslist@ARSLIST.ORG Subject: Server Group Upgrade ** All, We currently are running AR System 6.3 and are planning on upgrading to 7.5 next month. We have been through the upgrade process with BMC on our development system, however, our development box doesn't have a server group setup. I've gotten little documentation from BMC regarding upgrading a server group environment. There's also a caveat, in the upgrade procedure we need to perform an upgrade to 7.1 first, then from 7.1 to 7.5 because the 7.5 installer does not upgrade our 6.3 system correctly. We have ran through the upgrade of 6.3 to 7.5 several times and by stepping the upgrade to 7.1 first, it has been successful every time. The docs for 7.5 are a little confusing to me when it comes to the server group upgrade portion and I have put together some steps that I wonder if the List could look at and confirm that they look good. I've ran the list past BMC, however, I'm not confident in their approval because of their lack of documentation (just doesn't give me the warm and fuzzy I'm looking for). The procedure that I have come up with is as follows: 1: Stop AR System on our 1st and 2nd application servers. 2: Run the 7.1 Upgrade against 1st application server and select the UPGRADE option. 3: Run the 7.1 Upgrade against 2nd application server and select the SHARE option. 4: Break the server group by un-checking Server Group on our application servers. 5: Upgrade the approval server on our 1st application server to 7.1. 6: Upgrade the email engine on our 1nd application server to 7.1. 7: Upgrade the assignment engine on 1st application server to 7.1. 8: Upgrade the approval server on our 2nd application server to 7.1. 9: Upgrade the email engine on our 2nd application server to 7.1. 10: Upgrade the assignment engine on 2nd application server to 7.1. 11: Relink the server group between our application servers (sanity check). Ensure Remedy is running correctly or can at least start up. 12: Stop AR System on both servers. 13: Run the 7.5 Upgrade against our 1st application server and select the UPGRADE option. 14: Run the 7.5 Upgrade against our 2nd application server and select the Server Group option. 15: Break the server group by un-checking Server Group on both application servers. 16: Upgrade the approval server on our 1st application server to 7.5. 17: Upgrade the email engine on our 1nd application server to 7.5. 18: Upgrade the assignment engine on 1st application server to 7.5. 19: Upgrade the approval server on our 2nd application server to 7.5. 20: Upgrade the email engine on our 2nd application server to 7.5. 21: Upgrade the assignment engine on 2nd application server to 7.5. 22: Relink the server group. 23: Run Smoke tests on workflow, testing, etc... I'm a little confused when it comes to the supporting applications such as the email engine and approval server as the docs are a little confusing on when to upgrade them. If anyone could provide some input on this process it will be a great help to my coworkers and I. Thanks for your time, -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
