Frank, Interesting requirement.. This is how I might have handled it..
I would build a configuration form (custom) called Configure Change Blackout Dates or something.. Three fields that I would see as mandatory on this form is: Start Date End Date Reason for Blackout I would sort the results of this form on the Start Date so if any search is performed on this form using workflow, the start date for all configured blackouts would be correctly sorted.. Build temporary display only fields lets say $ztmpBlackOutStart$, $ztmpBlackOutEnd$ and $ztmpBlackOutReason$ on the Change Request form for the above three fields, or wherever else that you might be initiating that change and scheduling it from to query results of the black out form, and if the Scheduled Start date is found anywhere in between all the configured blackouts, bring the first result it finds, and dump into those fields.. Have both active link as well as filter workflow check for the contents of these display fields that you have built, and if not null, display an error that says something like "Blackout Period : " $ztmpBlackOutStart$ " to " $ztmpBlackOutEnd$ ". Reason for Blackout : " $ztmpBlackOutReason$ That should prevent the scheduled date from being saved if selected anywhere in any configured blackout periods.... A similar check can also be done for the end date if it intrudes onto a blackout period.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Frank Caruso Sent: Friday, February 19, 2010 9:30 AM To: arslist@ARSLIST.ORG Subject: Change Management Blackout Periods ** ITSM 7.0.3 ARS 7.1 Is there a way to block users from scheduling changes during certain time periods? I have been reading through the docs on using Business Events and Time Segments but am having no luck. We do not use holiday or work day schedules of any kind. TIA Frank _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
