Unfortunately, our csscan is coming up with different errors each time we run 
it.  It's not consistent at all.  What we want to do is find the records that 
are not compatible, move them to dev and convert them as a "test" to see what 
happens.  But with 2500+ records that are constantly changing on the results, 
it's been very hard for us to pinpoint which records are really the problem.

Lisa


________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Thursday, January 28, 2010 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: 7.5 Installation Problems (of course!)

** You're welcome.  I am going through the same thing right now, so it's all 
fresh in my mind.

Axton

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

On Thu, Jan 28, 2010 at 3:41 PM, Shellman, David 
<dave.shell...@tycoelectronics.com<mailto:dave.shell...@tycoelectronics.com>> 
wrote:
**
Axton,

Thanks for the assist.  I need to work through some thoughts and come up with a 
conversion plan.  Luckily there are few forms where we actually use the local 
language view so we may simply delete those views.  Also we do not need to keep 
some of the data like in the AR System Email messages forms.  99% of our forms 
that display in a local language use View forms and data to display the text in 
the local language.

Dave

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Axton
Sent: Thursday, January 28, 2010 2:56 PM

To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: 7.5 Installation Problems (of course!)

** UTF8 character set uses CESU-8 code points, which are not compatible with 
the client character set AMERICAN_AMERICA.AL32UTF8 but are compatible with the 
client character set AMERICAN_AMERICA.WE8MSWIN1252.

Read here:
http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm#_Toc110410550
http://download-east.oracle.com/docs/cd/B19306_01/server.102/b14225/ch11charsetmig.htm#CEGCGEAF
<http://www.oracle.com/technology/tech/globalization/htdocs/nls_lang%20faq.htm#_Toc110410550>

I believe there is invalid data in the db that will have to be 
converted/cleaned up if you want to change the client localization settings and 
expect it to work.  This means moving all the 8-bit characters (CESU-8, or 
whatever else there are) to the proper UTF-8 code point so that a client 
expecting that data can understand it.

-- Axton

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

On Thu, Jan 28, 2010 at 12:15 PM, Shellman, David 
<dave.shell...@tycoelectronics.com<mailto:dave.shell...@tycoelectronics.com>> 
wrote:
**
Axton,

Here is what I got back from our DBA.

"The data in the database is in utf8 characterset.  The database would not 
allow it to be stored other than that.
The application would have a failure on the storing of invalid characters which 
would show up on the (application server).
I can run the csscan though.
The csscan is used when you want to convert your characterset and we do not 
want to do that."

Dave
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