I am a windows/sql shop ARS 7.1/ITSM7.0.03 The way I did it was:
· Take a snapshot of your current system and create a VMserver with it. Usually this gets renamed to another server name. the DB gets copied from server X to server Z. · Go through window and rename every location that points to serverA to server (i.e. c:\progr...\ARSystem\remdeyserverA --> c:\progr...\remdeyserverB) · The ar.cfg and armonitor.cfg need to point to the new database and correct server locations (i.e. ARF-Java-Class-Path: C:\Program Files\AR System\remedyserverB\arapi71.jar; ) · Go through the registry and do a search for ServerA and rename it ServerB. · Go to services applet (computer mgmt) look at properties of "BMC Remedy Action Request System Server" the PATH to executable should point to the NEW location, if not.. you missed it while changing the registry. Also take a look at the portmapper process and email engine. · You may have to re-set the ARAdmin user password for the db. Your DBA should be able to help with this. · Take note of your new HostID and call BMC and get a new license file. Or do it online. · You may also want to edit the config.properties under C:\Program Files\AR System\Mid-Tier\WEB-INF\classes After you get the system up and going, every time you want to refresh the system (to match your production server) all you have to do is copy the prod db back to dev. AND apply the new license key that BMC provided (your hostID will remain the same). HTH, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Fults Sent: Wednesday, March 10, 2010 7:59 AM To: [email protected] Subject: Re: Building a Remedy development server via VM clone ** In the same boat right now. Any help would be appreciated. Using ARS 7.1, ITSM 7.0.03, Oracle 11g. Sincerely, Robert Fults Remedy Dev. Florida International University Email: [email protected]<mailto:[email protected]> http://uts.fiu.edu From: T Wang [mailto:[email protected]] Sent: Tuesday, March 09, 2010 2:36 PM Subject: Building a Remedy development server via VM clone ** I was trying to find a thread discussion on this, but couldn't find it so i am hoping to get this clear from someone on the list and possibly other may use this as a helpful resource information in the future. Our system engineer and DBA were trying to setup a development server by just cloning the existing server of our current production system and place it on one of the VMHost within the network. I knew that it couldn't be that easy and of course that didn't work. We could not start the Remedy service and the ar.cfg and armonitor.cfg have already been change and point to the new VM guest OS. Our current system is on 7.1, ITSM 6.3, this is a Window base environment and the database server, web server and application server is on the same machine. I have never built a development server this way before. Normally I would create a new SQL instance on the same SQL box and do a DB backup and restore the ARSystem DB on the new instance and make sure that the ARSystem DB owner is ARAdmin. If anyone have an experience in setting the development server via a VM clone and won't mind the time to educate some of us I would appreciate it. Thanks T. _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
