Good morning,
I have created 2 Filters that run against any non-Standard Change
Request.
The first filters executes on "Modify" and the Run If statement is: (
'Change Request Status' > "Planning In Progress") AND ('Change Type' !=
"Standard Change")
If true it reads a filed from another from, "CHG:Associations" with a
Set Fields If statement:
( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request
Type01' = "Configuration Item")
A temp filed called: z1D CI_RelationshipCheck is set to the value
found in the $Request ID02$ field.
The second filter runs after the first (execution order is 1 higher) and
also Executes on "Modify"
The Run if statement is:
( 'z1D CI_RelationshipCheck' = $NULL$ ) AND ( 'Change Request
Status' > "Planning In Progress") and ('Change Type' != "Standard
Change")
All seems to work well, if a CI has not been related to the ticket then
an error message pops up on the screen.
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field
gets changed from
"Planning In Progress" to "Scheduled for Review"
* If there is no related CI then I want this field changed back
to "Planning In Progress".
* The user is required to select the "Next Stage" option in the
Progress Flow bar in
order to have the status changed back.
(This is what I'm trying to avoid having the user do)
Can this be done with in the second filter? This is where I'm stuck, I
would like to make this a better process than selecting the Next Stage
option twice to reset this field value.
I come form the old days of programming and having requiring the user to
select the Next Stage option twice to reset the Status filed seems like
poor programming.
Thanks for your time in looking at my dilemma,
Larry B.
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