Hi Ram, We had a similar issue recently. The following, is what the root cause was, and what we did to resolve:
Issue: Unable to access RKM contents when selecting the [Knowledge Management] tab from an incident record with Remedy. Troubleshooting Efforts: It appears that the 'rkm_user' schema in the DB keeps getting dropped. When attempting to "Update" the database via the RKM Admin Console, the update seems to fail, and requires system access in order to accomplish this task. Forwarded RKM DB Creation scripts to dba, to run to recreate objects. After running the scripts, access to RKM still does not work. Review RKM log files. Cause: The RKM Admin user did not have the appropriate db permissions. Solution: DBA gave (Select, Insert, Delete, Update permissions to RKMADMIN user on all of the RKM tables. Retested. HTH Leonard Neely -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks & Regards, Ram Rudra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the "Run If" section of the basic tab. On the If Action tab edit the push fields setting the "Run If" equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. "KMS:HD:Create_SessionID" for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. "KMS:PM:Create_Session_ID" for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for "KMS:REQ:Create_SessionID" AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
