I literally just performed a release this morning and added "Lost" and "Stolen" to the Base Element class. For a while we tried to see if the help desk would use "Transferred" for these types of situations but that was not going to work.
The other option you might pursue is adding Status Reasons for a Status of "Transferred" or "Disposed" possibly, I did not determine what the effort was for that. It might involve configuration that may not be lost as part of an upgrade. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Thomas Sent: Monday, March 22, 2010 2:06 PM To: arslist@ARSLIST.ORG Subject: Lost/Stolen CI Items ** ARSlist, My customer would like to add another status attribute to the CI form for lost/stolen items. I am reluctant to be adding another status. We will be upgrading the ARS 7.5/7.6 in the near future. How every one handling is lost/stolen CI's Items for your customers? Positive or negative inputs are more then welcome! Thanks for your Advance, Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645| _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
