Thanks, Frederick, Our local PC guru came to a similar conclusion and fixed it. I'll quote him: ** Found several files the user did not have Write access to. Granted Modify, Read & Execute, List Folder Contents, Read, and Write permissions to the logged in Windows user for the following directories.
%SystemDrive%\Documents and Settings\All Users\Application Data\AR Systems\home %ProgramFiles%\AR System\User The second folder may not be necessary but was done because the options showed the user accessing/writing to a .LOG file in that folder. ** Dwayne -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 24, 2010 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Users can't see certain forms when client running as User Make sure all users have FULL rights to the folders (and sub folders) where the Remedy cache files and user tool are stored -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Wednesday, March 24, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Users can't see certain forms when client running as User ** Hi Everyone, We have an old PC (Dell optiplex 260 XP) that various users have been using to log into Remedy for years. Remedy was running as system Administrator. For security we downgraded the machine to run as User. As soon as we did, certain users were unable to see certain Remedy forms. They could see the form listed in the object list, but when they clicked on it, nothing happened. We could not find anything that either the users or the forms have in common. One of the people who couldn't see the forms was running as Remedy Administrator, so it can't be a permission issue. All the people who couldn't see the forms could not see the same forms. When we set the computer back to running as Administrator, the problem went away. Anybody have any idea what is going on and why? Dwayne Martin James Madison University (ARS 7.1 p3, WUT 7.1 p4, RH Linux server, Oracle 10.2 db) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
