The administrator should be able to login with the changed password, no one else should know this password.
Depending on your settings, the user may also be able to login as a requester or guest. As a requester, you have limited read/write access to the calls you create but you cannot change any other calls. This is what you would want if an IT support staff member left the group to work with another department (non-IT). For our environment, it is important that we maintain the historical record within ITSM. If the password has been reset and people can get in without a password or with an old password you have a different problem. Lee ************************************* Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov ************************************* -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 29, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks & Regards, Rambabu Rudra System Administrator -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Monday, March 29, 2010 7:27 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. Remove user from all of the support groups and roles. Remove user's permissions. Change the user's password. Set users people record to off-line. This should resolve any access issues you have. Lee Marsh ************************************* Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov ************************************* -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, March 26, 2010 11:29 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE If you are really so worried about deleting the User record how about starting with just changing the password. If no one knows the password then no one can login with that account. Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, March 26, 2010 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: User is able to login after making status to OFFLINE The Incident records are tied to the CTM:People not the User. The User is how a login is validated not the CTM:People. If you delete the People record it will still not affect any Incidents. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra To: arslist@ARSLIST.ORG Sent: Fri, Mar 26, 2010 1:42 pm Subject: Re: User is able to login after making status to OFFLINE Hi Roger, Thanks alot for the immediate response. It's not the AD account. We have not intergrated remedy with AD. If we delete the user account in Remedy, will the incidents related to user will delete? Please guide me with the right steps, how to take the user to offline or disable stauts in Remedy account. Thanks & Regards, Ravi Chandra -----Original Message----- > Hi All, > > I need help in resolving this issue. > > One of my team member left the company, so i made his status as > > OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i tried > > to login he is ble to login and still able to create and modify the > incident. Please help me in this, how to take a user to offline or > let me know in which status should i have to change. > > Thanks & Regards, > > Ravi Chandra.R > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
