If you changed the password you can login since you know the password the user cannot since I hope you do not give them the new password.
-----Original Message----- From: Ram Rudra <rambabu.ru...@gssamerica.com> To: arslist@ARSLIST.ORG Sent: Mon, Mar 29, 2010 10:20 am Subject: Re: User is able to login after making status to OFFLINE Thanks Lee Marsh, We followed your instructions too. But still we are able to login. Any help? Thanks & Regards, ambabu Rudra ystem Administrator -----Original Message----- rom: Action Request System discussion list(ARSList) mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee ent: Monday, March 29, 2010 7:27 PM o: arslist@ARSLIST.ORG ubject: Re: User is able to login after making status to OFFLINE When a user (IT support staff) leaves we: Transfer any records (INC, PBI, AM, etc) assigned to user. emove user from all of the support groups and roles. emove user's permissions. hange the user's password. et users people record to off-line. This should resolve any access issues you have. ee Marsh ************************************ ee Marsh emedy Administrator AE Systems Office Automation Systems Team ntitrust Division, U.S. Department of Justice hone: 202-305-9725 ell: 202-528-1749 mail: lee.ma...@usdoj.gov ************************************ ----Original Message----- rom: Action Request System discussion list(ARSList) mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W ent: Friday, March 26, 2010 11:29 PM o: arslist@ARSLIST.ORG ubject: Re: User is able to login after making status to OFFLINE If you are really so worried about deleting the User record how about tarting with just changing the password. If no one knows the password then o one can login with that account. Fred -----Original Message----- rom: Action Request System discussion list(ARSList) mailto:arsl...@arslist.org] On Behalf Of Roger Justice ent: Friday, March 26, 2010 6:47 PM o: arslist@ARSLIST.ORG ubject: Re: User is able to login after making status to OFFLINE The Incident records are tied to the CTM:People not the User. The User is ow a login is validated not the CTM:People. If you delete the People record t will still not affect any Incidents. -----Original Message----- rom: Action Request System discussion list(ARSList) mailto:arsl...@arslist.org] On Behalf Of Ravi Chandra o: arslist@ARSLIST.ORG ent: Fri, Mar 26, 2010 1:42 pm ubject: Re: User is able to login after making status to OFFLINE Hi Roger, Thanks alot for the immediate response. It's not the AD account. We have not intergrated remedy with AD. If we elete the user account in Remedy, will the incidents related to user will elete? Please guide me with the right steps, how to take the user to ffline or disable stauts in Remedy account. hanks & Regards, avi Chandra ----Original Message----- Hi All, I need help in resolving this issue. One of my team member left the company, so i made his status as > OFFLINE in " PEOPLE" form and in "USER" form " DISABLE".When i tried > to ogin he is ble to login and still able to create and modify the > incident. lease help me in this, how to take a user to offline or > let me know in hich status should i have to change. Thanks & Regards, Ravi Chandra.R ____________________________________________________________________________ __ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ __ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
