Well, here's another thought: is your client at the same version and patch level on all the machines that you have tested this on? Perhaps the machine(s) that is having problems has an older client that needs to be updated to a newer patch release?
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg Sent: Tuesday, March 30, 2010 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Application Entry points not doing anything Hi, This issue have been encountered in some machines/clients only(rather not to say it as users, bcoz we have tried accessing the Application entry point for Incident/Problem Management in home page using the same user name on different machines.It was working fine in some machines and in some it is not working). I have cleared the arf/arv files in the local machine ARHome, but its not working. Can you please tell us, is there any other location(client as well as in server) that we have to clear the arv/arf cache files? By using the arapires/arapicmd logs we found that the second ARExport which should retrieve the view of the form is not at all happening. Misi Mladoniczky wrote: > > Hi, > > ARExport-calls may not result in SQL-calls, if the data is cached on the > server. > > Do you see this problem for all users on all clients? > > Have you tried removing all ARF/ARV-files? > > Try "touching" the objects involved, thus forcing a recache. You have to > figure out how to enable the save-button without doing any real change. > For example by changing a fields db-name, restoring it, and then hitting > the save-button. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Hi all, >> As per the below analysis(Please read the below thread), we have went >> further analysis and found out that the two ARExport, >> >> First ARExport call - export the Form >> Second ARExport call - export the view >> >> This view export is not happening, please help us in resolving this >> issue. >> >> Regards, >> Gopal >> >> >> >> >> Gopal-srg wrote: >>> >>> Hi Jason/Brain Bishop, >>> >>> I am facing the same issue in ITSM 7.5 pathc001 installation(User >>> client).When we analysed, found why it was happening but workaround not >>> able to figure it out. >>> >>> Reason for non-response of Application entry poit for Incident/Problem : >>> Below analysis is done using the Server logs/API logs and in comparison >>> with the logs of others user who are able to access properly and also >>> the >>> logs for Asset/Change management which were accessed properly through >>> their entry points. >>> >>> Whenever the form is opened newly(not cached in user client machine) >>> following sequence was happening, >>> 1.Through API ARExport is called which calls many sql based >>> transactions,then the current API execution ends >>> 2.Again one more time the ARExport is called,but in this case no sql >>> transcations were made >>> 3.At last, arInvokeForm is called follwed by the active link processing >>> >>> But in our case for Incident/Problem this ARExport is happening only >>> once >>> after that nothing happens. >>> >>> we dont know the how to solve this problem becuase these ARExport calls >>> are made by the API's.We tried to replace the arapi.dll in the User >>> installation directory(client) with dll file from the working system, >>> this >>> also didnt work. >>> we are stuck up with this. >>> >>> Regards, >>> Gopal >>> >>> >>> Brian Bishop-3 wrote: >>>> >>>> Hi Jason, >>>> >>>> >>>> >>>> I have seen the same issue on a 7.5 patch 1 install user tool. I spent >>>> quite >>>> some time trying to figure out why the links to the Incident and >>>> Problem >>>> management consoles did nothing yet the other links worked. It was from >>>> a >>>> user tool installed on the server, windows 2003 running 7.5 and ITSM >>>> 7.5, >>>> but I found that if I logged on as the same user, Demo, from my laptop >>>> running XP pro it worked. I sat looking at it for some time but >>>> couldn't >>>> figure it out. I know find, 2 weeks later, that it works on the server >>>> now! >>>> >>>> >>>> >>>> However I now have another issue where I have a user who cannot see any >>>> of >>>> the links to the Asset consoles, even though they are in the correct >>>> roles, >>>> unless I put them in the Administrator group. I have checked >>>> permissions >>>> on >>>> the forms and all is fine. >>>> >>>> >>>> >>>> So if there is anybody out there who understands how this works, please >>>> share. My installation is Server 7.5 patch 1 on a windows 2003 server >>>> using >>>> Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as well. >>>> >>>> >>>> >>>> Brian Bishop >>>> >>>> >>>> >>>> From: Action Request System discussion list(ARSList) >>>> [mailto:arsl...@arslist.org] On Behalf Of Jason >>>> Sent: 01 July 2009 07:53 >>>> To: arslist@ARSLIST.ORG >>>> Subject: Application Entry points not doing anything >>>> >>>> >>>> >>>> ** >>>> >>>> Has anyone seen this (and have a fix or workaround) on the Windows User >>>> Tool? Using 7.1 P5 on XP workstations. We have 2 computers that display >>>> the >>>> application entry points, but nothing happens when you click on them. >>>> >>>> >>>> >>>> Server is 7.1 P5 >>>> >>>> >>>> >>>> Tried removing the tool and re-installing >>>> >>>> Tried to copy the ar_wut.js from a good machine to the bad >>>> >>>> >>>> >>>> Any thoughts before I tell them to reinstall the box? >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Thanks >>>> >>>> Jason >>>> >>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are"_ >>>> >>>> Checked by AVG - www.avg.com >>>> Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: >>>> 06/30/09 >>>> 11:37:00 >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >>>> Are" >>>> >>>> >>> >>> >> >> -- >> View this message in context: >> http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28082147.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> -- >> This message was scanned by ESVA and is believed to be clean. >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28085541.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. 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