Hi, In the machines we tested both the Client and Patch are all in the same level only(BMC Remedy User Client 7.5 Patch 002).
Regards, Gopal Lyle Taylor wrote: > > Well, here's another thought: is your client at the same version and patch > level on all the machines that you have tested this on? Perhaps the > machine(s) that is having problems has an older client that needs to be > updated to a newer patch release? > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Gopal-srg > Sent: Tuesday, March 30, 2010 11:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: Application Entry points not doing anything > > Hi, > This issue have been encountered in some machines/clients only(rather not > to > say it as users, bcoz we have tried accessing the Application entry point > for Incident/Problem Management in home page using the same user name on > different machines.It was working fine in some machines and in some it is > not working). > > I have cleared the arf/arv files in the local machine ARHome, but its not > working. > > Can you please tell us, is there any other location(client as well as in > server) that we have to clear the arv/arf cache files? > > By using the arapires/arapicmd logs we found that the second ARExport > which > should retrieve the view of the form is not at all happening. > > > > Misi Mladoniczky wrote: >> >> Hi, >> >> ARExport-calls may not result in SQL-calls, if the data is cached on the >> server. >> >> Do you see this problem for all users on all clients? >> >> Have you tried removing all ARF/ARV-files? >> >> Try "touching" the objects involved, thus forcing a recache. You have to >> figure out how to enable the save-button without doing any real change. >> For example by changing a fields db-name, restoring it, and then hitting >> the save-button. >> >> Best Regards - Misi, RRR AB, http://www.rrr.se >> >> Products from RRR Scandinavia: >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. >> Find these products, and many free tools and utilities, at http://rrr.se. >> >>> Hi all, >>> As per the below analysis(Please read the below thread), we have went >>> further analysis and found out that the two ARExport, >>> >>> First ARExport call - export the Form >>> Second ARExport call - export the view >>> >>> This view export is not happening, please help us in resolving this >>> issue. >>> >>> Regards, >>> Gopal >>> >>> >>> >>> >>> Gopal-srg wrote: >>>> >>>> Hi Jason/Brain Bishop, >>>> >>>> I am facing the same issue in ITSM 7.5 pathc001 installation(User >>>> client).When we analysed, found why it was happening but workaround not >>>> able to figure it out. >>>> >>>> Reason for non-response of Application entry poit for Incident/Problem >>>> : >>>> Below analysis is done using the Server logs/API logs and in comparison >>>> with the logs of others user who are able to access properly and also >>>> the >>>> logs for Asset/Change management which were accessed properly through >>>> their entry points. >>>> >>>> Whenever the form is opened newly(not cached in user client machine) >>>> following sequence was happening, >>>> 1.Through API ARExport is called which calls many sql based >>>> transactions,then the current API execution ends >>>> 2.Again one more time the ARExport is called,but in this case no sql >>>> transcations were made >>>> 3.At last, arInvokeForm is called follwed by the active link processing >>>> >>>> But in our case for Incident/Problem this ARExport is happening only >>>> once >>>> after that nothing happens. >>>> >>>> we dont know the how to solve this problem becuase these ARExport calls >>>> are made by the API's.We tried to replace the arapi.dll in the User >>>> installation directory(client) with dll file from the working system, >>>> this >>>> also didnt work. >>>> we are stuck up with this. >>>> >>>> Regards, >>>> Gopal >>>> >>>> >>>> Brian Bishop-3 wrote: >>>>> >>>>> Hi Jason, >>>>> >>>>> >>>>> >>>>> I have seen the same issue on a 7.5 patch 1 install user tool. I spent >>>>> quite >>>>> some time trying to figure out why the links to the Incident and >>>>> Problem >>>>> management consoles did nothing yet the other links worked. It was >>>>> from >>>>> a >>>>> user tool installed on the server, windows 2003 running 7.5 and ITSM >>>>> 7.5, >>>>> but I found that if I logged on as the same user, Demo, from my laptop >>>>> running XP pro it worked. I sat looking at it for some time but >>>>> couldn't >>>>> figure it out. I know find, 2 weeks later, that it works on the server >>>>> now! >>>>> >>>>> >>>>> >>>>> However I now have another issue where I have a user who cannot see >>>>> any >>>>> of >>>>> the links to the Asset consoles, even though they are in the correct >>>>> roles, >>>>> unless I put them in the Administrator group. I have checked >>>>> permissions >>>>> on >>>>> the forms and all is fine. >>>>> >>>>> >>>>> >>>>> So if there is anybody out there who understands how this works, >>>>> please >>>>> share. My installation is Server 7.5 patch 1 on a windows 2003 server >>>>> using >>>>> Oracle 10g. User tool is 7.5 patch 1 as well. Full ITSM 7.5.01 as >>>>> well. >>>>> >>>>> >>>>> >>>>> Brian Bishop >>>>> >>>>> >>>>> >>>>> From: Action Request System discussion list(ARSList) >>>>> [mailto:arsl...@arslist.org] On Behalf Of Jason >>>>> Sent: 01 July 2009 07:53 >>>>> To: arslist@ARSLIST.ORG >>>>> Subject: Application Entry points not doing anything >>>>> >>>>> >>>>> >>>>> ** >>>>> >>>>> Has anyone seen this (and have a fix or workaround) on the Windows >>>>> User >>>>> Tool? Using 7.1 P5 on XP workstations. We have 2 computers that >>>>> display >>>>> the >>>>> application entry points, but nothing happens when you click on them. >>>>> >>>>> >>>>> >>>>> Server is 7.1 P5 >>>>> >>>>> >>>>> >>>>> Tried removing the tool and re-installing >>>>> >>>>> Tried to copy the ar_wut.js from a good machine to the bad >>>>> >>>>> >>>>> >>>>> Any thoughts before I tell them to reinstall the box? >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Thanks >>>>> >>>>> Jason >>>>> >>>>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the >>>>> Answers >>>>> Are"_ >>>>> >>>>> Checked by AVG - www.avg.com >>>>> Version: 8.5.375 / Virus Database: 270.13.1/2211 - Release Date: >>>>> 06/30/09 >>>>> 11:37:00 >>>>> >>>>> >>>>> _______________________________________________________________________________ >>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >>>>> Are" >>>>> >>>>> >>>> >>>> >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28082147.html >>> Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >>> >>> -- >>> This message was scanned by ESVA and is believed to be clean. >>> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28085541.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > > NOTICE: This email message is for the sole use of the intended > recipient(s) and may contain confidential and privileged information. Any > unauthorized review, use, disclosure or distribution is prohibited. If you > are not the intended recipient, please contact the sender by reply email > and destroy all copies of the original message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/Application-Entry-points-not-doing-anything-tp24285044p28085923.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
