I like that as a way to display the intervals.... _____
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Wednesday, March 31, 2010 7:46 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's ** LJ, Have you considered two time lines. One for the time escalations and one for the interval. Time escalations are fixed entities. Intervals float relative to timed escalations based on when the server is booted. We often think of time strictly in it's linear fashion. How about thinking of the interval time line as relative to the escalation interval? The time scale would be from zero to the length of the longest interval. Even here there are two ways to look at it graphically. Lets go with a simple system with 4 escalations. A fires at 3 minutes. B fires at 7 minutes. C fires at 19 minutes. D fires at 160 minutes One way is that the escalation is displayed once on the time line in it's relative position. So the timeline displays all escalations once in the position relative to each other. The timeline would be from zero to 160 minutes. It would show four points. The points would be at 3 minutes, 7 minutes, 19 minutes and 160 minutes The other way is that the shorter escalations are displayed in their repetitive pattern along the time line. A would display at 3, 6 ,9, ... 153, 156, 159. B would display at 7, 14, 21, ... 140, 147, 154. C would display at 19, 38, 57, ... 134, 143,152. D would only display at 160 minutes. Dave _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, March 30, 2010 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's ** LOL...more bad habits we pick up from our parents....sounds like a good idea...I would love to see that feature in there....the only question I have for you is one of displays....which is where I currently come up short in my current program that does it...here is my problem Ok...there are of course two different type of escalations....interval and time. Interval can run as often as every 1 min and as far apart as you would want them to run....so each time they would run would be a 'dot' on a timeline....then Time ones, they of course run on the rules outlined by what you specify.....so here is the rub....if you want to show a timeline, how long would your timeframe be? One day, one Week, a Month, a Year? In the case of interval escalations that run every 5 min's...they execute around 288 times a day....which is allot of plot points for a single escalation...but realistic. If you do a timeline of a week, the interval every 5 min's ones will be too close to see, but the 'once a day at 12:35 AM' ones would display great.... That's the fundamental issue with escalation timelines I have worked with is this....I have a program written that when given a 'start time' and 'interval' will generate remedy records for each time all escalations specified will fire....but I can't figure out how to display it properly. _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, March 30, 2010 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's ** So, is "not-bad" kind of like "good", or is more like there is a continuum something like this: Terrible -> bad -> not-good -> not-bad -> OK -> good -> great -> excellent :-) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, March 30, 2010 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's ** Sounds like a not-bad idea....how about going over there and opening an enhancement request :) _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, March 30, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's ** A possible addition to ARInside? :-) On Tue, Mar 30, 2010 at 8:43 AM, LJ Longwing <lj.longw...@gmail.com> wrote: I was working with Carey on an escalation Timeline app....reads the Escalations and puts records in a form based on various input....I would love to look at the beta of your app to see how you handled some of the issues I had with displaying the timeline. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, March 30, 2010 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Clients and API's Hi Lisa, Yes, it is in the RRR|Log-product. The demand has not been very great for the escalation-timeline-functionality. The result is that it is not yet in production. If you (or anyone else) are interested in trying the current, let us call it beta, version of the tool, let me know, and I can grant access. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Nevermind, I think I found the answer. Is this in your RRR/Log product? > :) > > > > Lisa > > -----Original Message----- > From: Action Request System discussion _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 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