Interesting article. However what is the basis for this assumption? "Also, the 
deployment and maintenance of a traditional "thick client" increases IT costs 
within an organization as compared to a web client based solution. "



The client does not add any addition IT cost to an organization. Forcing me to 
deploy a mid-tier server does. Just so you know I do have a mid-tier server, 
and it does have a cost. What if I did not and had no plans to deploy the 
mid-tier?



So I would very much like to know the basis of this assumption.



Thanks

Mark

________________________________
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Monday, April 05, 2010 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Alert - will it go away with the User tool?

That question is covered in the Statement of Direction.

01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User 
PDF<http://documents.bmc.com/products/documents/61/94/106194/106194.pdf>



* How does this affect support for the BMC Remedy Alert client?



o Remedy Alert will also become unsupported in the same time frame. An alert 
form is provided in current versions of AR System that replicates the 
functionality in the web client.


-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, April 05, 2010 7:05 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Alert - will it go away with the User tool?

**
Does anybody know if Remedy Alert will be end-of-lifed with the User tool?
Not that we use it, but just wanted to check that

Guillaume
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