Re: ARERR [623] on Mid-tier only in User Form

Fri, 09 Apr 2010 08:46:19 -0700 

HELP!!!!!...



Unix AIX 5.3 L9

ARS 7.5 P4

Mid-tier 7.5p4

Websphere 6.1 32-bit

Java 1.5 32 bit
On the mid-tier only, as admin modifying - my admin User form (any field on the Form), produces the ARERR [623] Authentication failed error. I'm able to use mid-tier is full except this issue. Once I get this error, I have to logout and back in. Once loggged in, and view the User form - the changes have been made. (Does not occur in WUT) 



Fiddler -->

HTTP/1.1 200 OK

Date: Fri, 09 Apr 2010 15:19:50 GMT

Server: IBM_HTTP_Server

Cache-Control: no-cache

Pragma: no-cache

Content-Length: 118

Keep-Alive: timeout=10, max=100

Connection: Keep-Alive

Content-Type: text/plain; charset=UTF-8

Content-Language: en-US
;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authentication failed",n:623,a:""}]);;if(CurWFC!=null 





Mid-tier Log --->
Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR [623] Authentication failed at com.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest (Unknown Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java: 743) 

at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1146)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1087)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:118)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter (WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:837)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:680)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest (CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest (WebContainer.java:748)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest (WebContainer.java:1466)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready (WCChannelLink.java:122)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination( HttpInboundLink.java:458)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation( HttpInboundLink.java:387)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete (HttpICLReadCallback.java:102)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted( AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback (AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions (AsyncChannelFuture.java:161) 

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop (ResultHandler.java:751) 

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown Source) at com.bmc.arsys.api.ARServerUser.getOneEntryObject (Unknown Source) ... 31 more
Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR [623] Authentication failed at com.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown Source) at com.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown Source) at com.remedy.arsys.backchannel.SetEntryAgent.process (Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init> (Unknown Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest (Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal (Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet (Unknown Source) at javax.servlet.http.HttpServlet.service (HttpServlet.java:743) 

at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1146)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service (ServletWrapper.java:1087)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter (WebAppFilterChain.java:118)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter (WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:837)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter (WebAppFilterManager.java:680)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest (ServletWrapper.java:481)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest (CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest (WebContainer.java:748)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest (WebContainer.java:1466)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready (WCChannelLink.java:122)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination( HttpInboundLink.java:458)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation( HttpInboundLink.java:387)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete (HttpICLReadCallback.java:102)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted( AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback (AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions (AsyncChannelFuture.java:161) 

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop (ResultHandler.java:751) 

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.getEntry(Unknown Source) ... 33 more 




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