That would make sense. The request is passes from the MT to server and is successfully executed within server, but the return response to MT fails because it cannot authenticate the cookie. But back to the issue, this only occurs with admin modifying their own ID in user form.
1. All other forms and even the admin modifying other user on the user form doesnot fail, wouldn't it use the same hand-shake between MT and ARS ? 2. Is it a failed security feature of the version 7.5, such that admins cannot modify there own ID's. 3. We are disable SSO - to see if this is interfering but this would affect 2000 users if that were the case. Any thoughts. -----Original Message----- From: Richard Copits <richard....@bwc.state.oh.us> To: arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:03 pm Subject: Re: ARERR [623] on Mid-tier only in User Form Isn’t a “623” midtierlogin error due to incompatable backchannel passwords? From: Action Request System discussion list(ARSList)[mailto:arsl...@arslist.org] On Behalf Of Dee Sent: Friday, April 09, 2010 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR [623] on Mid-tier only in User Form ** HELP!!!!!... Unix AIX 5.3 L9 ARS 7.5 P4 Mid-tier 7.5p4 Websphere 6.1 32-bit Java 1.5 32 bit On the mid-tier only, as admin modifying - my adminUser form (any field on the Form), produces the ARERR [623] Authenticationfailed error. I'm able to use mid-tier is full except this issue. Once I getthis error, I have to logout and back in. Once loggged in, and view theUser form - the changes have been made. (Does not occur in WUT) Fiddler --> HTTP/1.1200 OK Date:Fri, 09 Apr 2010 15:19:50 GMT Server:IBM_HTTP_Server Cache-Control:no-cache Pragma:no-cache Content-Length:118 Keep-Alive:timeout=10, max=100 Connection:Keep-Alive Content-Type:text/plain; charset=UTF-8 Content-Language:en-US ;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authenticationfailed",n:623,a:""}]);;if(CurWFC!=null Mid-tier Log ---> Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET): (Thread 104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR[623] Authentication failed atcom.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown Source) atcom.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) atcom.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) atcom.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) atcom.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) atcom.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) atjavax.servlet.http.HttpServlet.service(HttpServlet.java:743) atjavax.servlet.http.HttpServlet.service(HttpServlet.java:856) atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146) atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087) atcom.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118) atcom.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837) atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588) atcom.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481) atcom.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748) atcom.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466) atcom.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458) atcom.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387) atcom.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) atcom.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) atcom.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) atcom.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) atcom.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) atcom.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) atcom.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497) Caused by: ERROR (623): Authentication failed; atcom.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) atcom.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown Source) atcom.bmc.arsys.api.ARServerUser.getOneEntryObject(Unknown Source) ... 31 more Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET): (Thread 103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR[623] Authentication failed atcom.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown Source) atcom.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown Source) atcom.remedy.arsys.backchannel.SetEntryAgent.process(Unknown Source) atcom.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) atcom.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) atcom.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) atcom.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) atcom.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) atjavax.servlet.http.HttpServlet.service(HttpServlet.java:856) atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087) atcom.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118) atcom.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837) atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680) atcom.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588) at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481) atcom.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) atcom.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466) atcom.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122) atcom.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387) atcom.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) atcom.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) atcom.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) atcom.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) atcom.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) atcom.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) atcom.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497) Caused by: ERROR (623): Authentication failed; atcom.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(UnknownSource) at com.bmc.arsys.api.ProxyJRpc.ARGetEntry(Unknown Source) atcom.bmc.arsys.api.ARServerUser.getEntry(Unknown Source) ... 33 more _attendWWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
