Dwayne, When you uninstall, did you make sure the home directory was deleted also? I suspect that even after uninstalling, there were entries left in your Home directory which are causing this issue. Without uninstalling now, you can go in and remove entries in the Home directory. Just be sure to backup any reports or saved searches.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Monday, April 12, 2010 10:00 AM To: arslist@ARSLIST.ORG Subject: Can't change servers in client User, Admin or Import tools Dear List, We have a test (rem2) and a production (rem1) server. For years we could go into the User, Administrator, or Import tools "Accounts" and check the server we wanted and uncheck the server we don't want. But now when I click "Accounts" I see that "rem2" has a green check and "rem1" has a red X. I want to log into "rem1" so I uncheck "rem2" and check "rem1" and click OK. But if I open "Accounts" again I see that the values have servers have reverted to their previous value. "rem2" once again has the green arrow and "rem1" has the red check. Consequently I can't get into "rem1" account. This affects all three client tools. I am not aware of any changes to my computer system. It only affects the User account on my PC. If I log in as PC Administrator, or on to another computer everything works OK, so it looks like a permission issue. But my user account has permission to all the "AR System" folders. I uninstalled and reinstalled the User and Administrator tools, but it didn't help. I can use another PC so this isn't an emergency, but it is annoying. Any suggestions? Dwayne Martin James Madison University (Win XP PC, ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
