Do you have a problem when you request for TRIAL licenses?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com
Sent: Wednesday, April 14, 2010 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com
**
I might check Service-now out. And if I like it - I will recommend this
to my Clients. With Remedy I can't get the free demo license anymore, and
I personally am not happy with Remedy's support.
In a message dated 3/22/2010 3:06:32 P.M. Eastern Daylight Time,
robert.mole...@gmail.com writes:
Just went to Service-now admin training as a partner - it is very
impressive - highly customizable - and very "clicky" to administer -
however with that said - so is Remedy in the Developer Studio / Admin
Tools. And being a single-web-based-tool - no need for separate tools
to develop / use.
Yes we are beginning to see major ground-shift in many customers
changing from BMC to Service-Now due to the facts that:
* TCO - and Licensing Model - plus SAAS cuts TCO as well - base
contracts contain DEV-TEST-PROD without "enterprise level" contracts -
all MODULES are available in the "base contract" as well!
* Desire to stay OOB - never occurs in Reality - regardless of the
product
* BMC ITSM product is quite huge in the aspects and 'feature richness'
but adds to the deployment complexity / end-user training /
maintenance costs long term.
* KISS - is Service-Now - and it's ITIL Certified in 11 modules (3
remaining)
Now with that said my **PERSONAL** feelings are that:
* Service Now applications are a bit "light" compared to BMC ITSM -
however how many customers use __ALL__ of the fields / functionality
in BMC ITSM?
* Both "Core Systems" (Forget ITSM at this point) - are easy to
develop on, build workflows on, control UI Events, Groups, Roles, etc.
* However Service-Now wins on the fact that
1). Single tool (web interface) to build / customize / use
2). No differences in client types (Thick / Thin)
3). Client Rich Features - such as "right click to report", quick
exports to xyz format, print ticket to Word/PDF/xxx (without needing a
report!)
4). Visualization of objects (CMDB) and Approval Process Builder /
Approval Process Life Cycle are quite impressive and respond much
faster than BMC ITSM
5). ...
So while I might slowly become a Service-Now convert - I do realize
that:
* 11+ Years experience in Remedy ARS and Applications (since version
3) is highly still valuable
* Service-Now is becoming a High-Demand Trend which means it is
foolish to NOT expand my skill-sets
* having Service-Now AND Remedy ARS AND BMC ITSM experience in "real
world" experiences is a valuable commodity
* Customers will continue to require customizations / enhancements to
EITHER product - and last time I checked I still need to pay the bills
:)
If in doubt - go check their website - they have weekly live-demos,
and actually a 'demo system' that is available for you to play-in,
including as "admin" so you can develop. (they do refresh the system
every night back to OOB)
And you can check out their own words on the topic as well:
http://www.service-now.com/relief-package-remedy/remedy-facts/
HTH - and feel free to ask questions offline/online about this...
Robert Molenda
On Mon, Mar 22, 2010 at 11:38 AM, Matt Worsdell <m...@worsy.co.uk>
wrote:
> The tool itself yes, I was referring to customisations.
>
> Sent from my iPhone
>
>
> On 22 Mar 2010, at 18:35, Bing <b...@itm3.com> wrote:
>
>> Service-Now is primarily written in Java -- not JavaScript.
>>
>> -- Bing
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
>> Sent: Monday, March 22, 2010 11:14 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Service-now.com
>>
>> JavaScript predominantly although it has it's own graphical workflow
>> interface.
>>
>> Sent from my iPhone
>>
>>
>> On 22 Mar 2010, at 18:06, Guillaume Rheault <guilla...@dcshq.com>
wrote:
>>
>>> Hey Bing,
>>>
>>> concerned quelled! :-)
>>> So what programming language(s) is Service-Now is developed with?
>>>
>>> Guillaume
>>>
>>> ________________________________________
>>> From: Action Request System discussion list(ARSList)
>>> [arsl...@arslist.org] on behalf of Bing [b...@itm3.com]
>>> Sent: Monday, March 22, 2010 1:53 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Service-now.com
>>>
>>> Have worked with Service-Now and found it to be a perfectly viable
>>> software-as-a-service (SaaS) solution for service desk activities,
and
>>> more.
>>>
>>> To quell Guillaume's concern . . . yes, Service-Now is definitely
>>> customizable.
>>>
>>> Better question is, are you prepared to forgo software license
>>> ownership and embrace SaaS? Perhaps you should be. IT is supposed
to
>>> provide business services, not collect and manage company assets.
>>>
>>> Suggest you speak with BMC Remedy and Service-Now to hear a balanced
>>> argument for each approach. If you don't already have a Service-Now
>>> contact, here's the gentleman I started with:
>>>
>>> Tyson Ricks
>>> Inside Sales - West
>>> 858-345-1926
>>> tyson.ri...@service-now.com
>>>
>>> Tell him Bing sent you.
>>>
>>> Disclaimer: Not saying Service-Now or any other SaaS solution is
>>> better or worse than Remedy. Only suggesting you should get ALL the
>>> facts and perform an apples-to-apples due diligence process, before
>>> making such a major decision.
>>>
>>> -- Bing
>>>
>>> Bradford Bingel ("Bing")
>>> b...@itm3.com (email)
>>> 925-260-6394 (mobile)
>>>
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>>> Sent: Monday, March 22, 2010 10:15 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Service-now.com
>>>
>>> Hi Claire,
>>>
>>> I guess what I was trying to say, is that BMC can give you the weak
>>> and strong points of Service-now.
>>> At least you would have that, and you would not need to get that
>>> information...
>>> I totally agree that it is better to get feedback from the soldiers
on
>>> the field.
>>>
>>> Without knowing whether service-now is customizable or not, you can
>>> always make the argument that you **could** have a totally 100%
>>> vanilla Remedy ITSM implementation, which could be viewed and
treated
>>> as a totally hermetic black-box.
>>> However, I have never been in a project or heard of a customer that
is
>>> totally 100% OOTB, even though it is usually the mandate from
>>> management when implementing ITSM. So as you know, the fact that you
>>> can customize the Remedy applications is the greatest strength.
>>>
>>> The other very strong point is that the Remedy apps are open-source
in
>>> a way, since you can take a look at the code. This is very handy,
not
>>> just for customization, but to understand what the functionality is
in
>>> the first place, since as you know the documentation can never be
>>> perfect. So all the arguments in favor of open-source applications
do
>>> apply for Remedy apps.
>>>
>>> Guillaume
>>>
>>> ________________________________________
>>> From: Action Request System discussion list(ARSList)
>>> [arsl...@arslist.org] on behalf of Sanford, Claire
>>> [claire.sanf...@memorialhermann.org]
>>> Sent: Monday, March 22, 2010 1:00 PM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Service-now.com
>>>
>>> Guillaume
>>>
>>> I know my BMC account manager can give me a comparative analysis
>>> between both products, what I am looking for is info from the
"remedy
>>> people in the trenches" perspective.
>>>
>>> I personally would prefer to stay with Remedy.
>>>
>>> Claire
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
>>> Sent: Monday, March 22, 2010 10:37 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Re: Service-now.com
>>>
>>> Your BMC Account manager should be able to provide you with a
>>> comparative analysis between both products
>>>
>>> Guillaume
>>>
>>> ________________________________________
>>> From: Action Request System discussion list(ARSList)
>>> [arsl...@arslist.org] on behalf of Sanford, Claire
>>> [claire.sanf...@memorialhermann.org]
>>> Sent: Monday, March 22, 2010 11:14 AM
>>> To: arslist@ARSLIST.ORG
>>> Subject: Service-now.com
>>>
>>> Has anyone here ever investigated or had their management
investigate
>>> switching from Remedy to Service-now.com?
>>>
>>> If so and you stayed with Remedy, please give me as much specific
info
>>> as you can so I can guide my company in the "R"ight direction.
>>>
>>> Thank you very much!
>>>
>>> Claire Sanford
>>> Information Systems Division
>>> Memorial Hermann Healthcare System
>>> Phone: 713 448 6035
>>> claire.sanf...@memorialhermann.org
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