In my experience, if you have a change with criteria that meets both approval mappings, both mappings will fire and thus attach both entities to approve. Although having one approval mapping for each category (criteria) may seem like a lot of work, you can use Remedy Import to upload your mappings from an XLS and save time.
Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, April 15, 2010 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Mappings when category is different than something ** No, you create two. One for the rule (no categories selected), and one for the exception (the single category). It's possible that both approval entities will get the approval notification for the exception one, but if that happens, I can't think of a software process to get around that - a business process will have to suffice. Rick On Thu, Apr 15, 2010 at 7:39 AM, Rudolf Schwarzkopf <rudolf.schwarzk...@googlemail.com<mailto:rudolf.schwarzk...@googlemail.com>> wrote: ** Ok, so there is no way to say: This mapping should be triggered when category different from "ABC", right? I need to create one mapping for each of the other categories? I understand that having 2 mappings, one for every category and one for that specific one, with different levels, both will be triggered when I use the single category (because it falls on the "every category" mapping). I would still have the two approval requests in sequence, or am I missing something? Thanks much, Rick. Regards, Rudolf On Thu, Apr 15, 2010 at 11:29 AM, Rick Cook <remedyr...@gmail.com<mailto:remedyr...@gmail.com>> wrote: ** You should be able to do it by creating one mapping for all categories and another for just the single category. Set the Level of the single category at a lower value than that of the global one. If it hits, it will go there. Rick On Thu, Apr 15, 2010 at 7:25 AM, Rudolf Schwarzkopf <rudolf.schwarzk...@googlemail.com<mailto:rudolf.schwarzk...@googlemail.com>> wrote: ** Hello list, Is there any simple way to make a person an approver if the category of a change, for instance, is different from something? In the Approval Mappings of Change Management I need one person (person A) to be the approver when a change has a operational category different from something. I want another person (person B) to be the approver when all the other criterias are met, but only if a specific operational category is used. So person B approves when category = ABC, person A approvers when category different from ABC. Is there a simple way to do this? Or do I need to create mappings for all the other operational categories to person A? I don't know if I was clear explaining the issue. Thank you for any help! Thanks, Rudolf _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
