I still think the Support Group will show up in Incident, just with no members. Tickets can still be assigned to the group, the assignment engine just will not be able to pick a person to assign it to.
james On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" <cparg...@lhs.org> wrote: > Will that allow them to be the Change Implementer? > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A > Sent: Tuesday, April 27, 2010 8:27 AM > To: arsl...@arslist.org > Subject: Re: Support Group Name should only be visible in Change > Management not in incident management. > > ** > > Try this... > > For the people in SP1, set assignment availability to NO and make sure > that the people in this group have functional role of Infrastructure > Change Manager and/or Assignee. That should work. > > Marcelo > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) > Sent: Monday, April 26, 2010 11:03 PM > To: arsl...@arslist.org > Subject: Support Group Name should only be visible in Change Management > not in incident management. > > ** > > Hi there, > > Version 7.1.00 Patch 007 > > Support Company: ABC Company > > Support Organization: ITDB > > Support Group Name: SP1 > > The above configuration we are using for both Incident Management and > Change Management. > > Now requirement is that "Support Group Name: SP1" should only be visible > in Change Management not in incident management. > > How is it possible? > > Thanks in advance > > Thanks & Regards > > Amanullah > > Software Consultant > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged > information. If you are not the addressee or you have received this > email message in error, please notify the sender who will remove your > details from its database. You are not authorized to read, copy, > disseminate, distribute or use this e-mail message or any attachment to > it in any manner and must delete the email and destroy any hard copies > of it. This e-mail message does not contain financial instructions or > commitments of any kind. Any views expressed in this message are those > of the individual sender and do not necessarily reflect the views of > Emirates NBD PJSC, or any other related subsidiaries, entities or > persons." > > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_ > > _attend WWRUG10www.wwrug.comARSlist: "Where the Answers Are"_ > > ___________________________________________________________________________ > ____ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are" > > -- > You received this message because you are subscribed to the Google Groups > "Remedy ARS" group. > To post to this group, send email to arsl...@googlegroups.com. > To unsubscribe from this group, send email to > arslist+unsubscr...@googlegroups.com. > For more options, visit this group > athttp://groups.google.com/group/arslist?hl=en. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
