Version 7.1.00 Patch 007 Thanks & Regards
Amanullah Software Consultant From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahesh Chandra Sent: Friday, April 30, 2010 8:33 PM To: arslist@ARSLIST.ORG Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management. ** Can you confirm the ITSM version and patch number with this feature ? Thanks Mahesh On Thu, Apr 29, 2010 at 3:18 AM, Nair, Rajesh IN BOM SISL <nairraj...@siemens.com<mailto:nairraj...@siemens.com>> wrote: Hi, In the group skill forms you will see a drop down called group name.. select the desired group name . in the table field you will see all the entries related to this group search for the entries for which is linked t Change request and delete those entries. Say Group1 has entries for Helpdesk linked to CTI and RSD and same is done for Change.. and you do not what the Group name in the drop down list for that particular CTI or RSD combination then delete the entry linked to Change Request Regards Rajesh Nair -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Thursday, April 29, 2010 12:54 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management. Hi, I searched the form Group skill but I have not found this form. Can you please tell me other way. Thanks & Regards Amanullah Software Consultant -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Nair, Rajesh IN BOM SISL Sent: Wednesday, April 28, 2010 8:44 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management. Hi, This is related to routing. This can be done from the Group skil from wherein the Group Name can be configured to be seen in the drop down menu for Helpdesk and Change or any one(based on the role). Regards Rajesh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Martinez, Marcelo A Sent: Wednesday, April 28, 2010 4:26 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management. OK, Amanullah.. scratch that idea. I didn't test but thought it might work. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of jham36 Sent: Tuesday, April 27, 2010 3:00 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management. I still think the Support Group will show up in Incident, just with no members. Tickets can still be assigned to the group, the assignment engine just will not be able to pick a person to assign it to. james On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" <cparg...@lhs.org<mailto:cparg...@lhs.org>> wrote: > Will that allow them to be the Change Implementer? > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org<mailto:arsl...@arslist.org>] On Behalf Of > Martinez, Marcelo A > Sent: Tuesday, April 27, 2010 8:27 AM > To: arsl...@arslist.org<mailto:arsl...@arslist.org> > Subject: Re: Support Group Name should only be visible in Change > Management not in incident management. > > ** > > Try this... > > For the people in SP1, set assignment availability to NO and make sure > that the people in this group have functional role of Infrastructure > Change Manager and/or Assignee. That should work. > > Marcelo > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org<mailto:arsl...@arslist.org>] On Behalf Of ITN > (Amanullah Bashir Ahmed) > Sent: Monday, April 26, 2010 11:03 PM > To: arsl...@arslist.org<mailto:arsl...@arslist.org> > Subject: Support Group Name should only be visible in Change > Management not in incident management. > > ** > > Hi there, > > Version 7.1.00 Patch 007 > > Support Company: ABC Company > > Support Organization: ITDB > > Support Group Name: SP1 > > The above configuration we are using for both Incident Management and > Change Management. > > Now requirement is that "Support Group Name: SP1" should only be > visible in Change Management not in incident management. > > How is it possible? > > Thanks in advance > > Thanks & Regards > > Amanullah > > Software Consultant > > DISCLAIMER:"This e-mail message including any of its attachments is > intended solely for the addressee(s) and may contain privileged > information. 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