Thanks Rick! Yes we've worked with having customers fill out a web-page template, but right now they are just sending emails like "My computer don't work right ever since I dropped it down the stairs." Any way of pulling that into a Remedy form?
Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Monday, May 10, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Creating Remedy form entries from unformatted incoming customer email ** Shoot, Dwayne, that's a piece of cake to build in Remedy. Just create an incoming template, have workflow ensure that the necessary data (mostly user data) is there, and then push it to the Interface_Create form. You may want to create a default set of Categorizations to dump those in so that the staff knows they need to be triaged, but that's about it. Rick On Mon, May 10, 2010 at 9:52 AM, Martin, Dwayne <marti...@jmu.edu<mailto:marti...@jmu.edu>> wrote: ** Dear List, We are a university HelpDesk to which people submit problems via emails. Our staff has to copy and paste this info into a Remedy HelpDesk form. It would be nice if some product could automatically read the email and create a Remedy form entry in which the email subject became the call summary, the customer email is collected and store, and the email body becomes the "Problem." There are probably lots of products out there. Any that are especially good? Dwayne Martin James Madison University _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
